How to Start Conversations That Get Results

Flashcards covering key concepts on effective communication techniques as discussed in the lecture.

Framing

The process of preparing your audience to receive your message by quickly providing context, intent, and a key message.

Structured Summary

A method of summarizing a conversation using the goal, problem, and solution format.

Goal-Problem-Solution (GPS) Method

A structured approach to summarizing any message in three parts: the goal you want to achieve, the problem preventing you, and the solution you propose.

Validation Checkpoint

A quick check to ensure your audience is ready and able to engage in the conversation.

Context

The topic or background of the conversation that sets the stage for what is to be discussed.

Intent

The specific action or response you wish to elicit from your audience.

Key Message

The main point or critical information that needs to be communicated succinctly.

Effective Communication

The ability to convey information clearly and concisely to ensure understanding and prompt appropriate action.

Miscommunication Causes

Common reasons for ineffective conversations, such as lack of context, unclear purpose, or lengthy summaries.

First Minute

The initial time period in which you should frame your conversation to ensure clarity and engagement.

Time Check

An initial acknowledgment to confirm if the audience has enough time to engage in the conversation.

Core Components

The fundamental elements of a conversation that include context, intent, and key message for framing; and goal, problem, and solution for structured summaries.

Actions and Solutions Focus

The emphasis on discussing solutions and next steps rather than dwelling on problems in workplace communication.