MGMT 3000 Exam #1 (1-3)

To improve the performance of organizations is the goal of the strategic OB approach?

true

An organization is characterized by a network of individuals, a division of labor and goal orientation.

true

The strategic approach to organization behavior is more applicable to business organizations than to public sector and not-for-profit organizations.

false

An organization’s critical intangible resource is its human capital.

true

Tacit knowledge is a type of knowledge that people have and can articulate.

false

One of the primary goals of high involvement mgmt is to move the decision making to the lowest level in the organization.

true

High involvement managers manage through encouragement rather than through _____________.

fears/threats

In high involvement management orgs, associates are hired not only for their skills and abilities, but also for their fit with the orgs __________.

culture/mission

Senior managers have the primary responsibility for which of the following in an organization:

vision, strategy, and direction of the organization

To help lower-level managers increase their effectiveness, it is most important that middle level managers provide them with:

information about their role and the organizations strategy

What’s the most important attribute in allowing a manager to be effective and successful?

effective interpersonal skills

What’s not an essential characteristic of an organization?

monitoring systems

Human capital is the sum of what?

skills, knowledge, values

If a designer creates a new product, but is unable to describe how she created it, the designer is said to have

tacit knowledge

For human capital to be the basis for sustainable competitive advantage, it must satisfy the following conditions:

valuable, rare, difficult to imitate

What % of HR managers at Fortune 100 companies claim they believed that successfully managing diversity improves their organizations?

Over 70%

Most people feel most comfortable interacting and working with people who are different to them on a variety of dimensions.

false

Characteristic of a group of people where differences exist on one or more relevant dimensions

diversity

people of all genders, races, identities, and cultural backgrounds are integrated and represented at Google. This is an example of?

multicultural organization

Plural organizations have

diverse workforces

Monolithic organizations are:

homogeneous

The U.S. Bureau of Labor Stats has predicted that the # of producing jobs will increase in the coming years.

True

Diversity alone ______ good corporate performance

does not gurantee

US Age discrimination federal laws prohibit discriminating anyone who is _____ old or older.

40 years

Title VII of the 1964 Civil Rights Act covers employers who are:

private employers, state and local governments, educational institutions, employment agencies and labor unions with 15 or more individuals

Behavior that results in unequal treatment of individuals based on group membership

discrimination

Status and power that’s assigned by cultural norms and depends on group membership

ascribed status

The three key ingredients in a successful diversity program include:

commitment by the organization’s leaders, integrations of the program with the organization’s strategic plan, and involvement of all associates

Harassment of various forms often leads to turnover and performance issues

true

In Brazil, McDonald’s changed its marketing tactics and now caters to the afternoon meal rather than to a lunch meal

true

Recent studies have shown that virtual teams with substantial cross-cultural differences often exhibit lower trust than virtual teams with more cross-cultural similarities.

true

Research suggests that women are often more effective in expatriate roles because they tend to be flexible and develop a more empowering identity in order to be effective in a variety of situations.

true

In high-contrast cultures, individuals value personal relationships and prefer to develop agreements on the basis of trust.

true

Reasons for a firm to enter the international market:

to sustain growth, reduce business risk, and to enjoy greater economies of scale

The three types of risks firms face when expanding into international markets are:

political, economic, and managerial

Not a recommendation for learning about a counterpart’s culture

Beware of Eastern bias towards taking actions (its western)

Recommendations for learning about a counterpart’s culture:

1. pay close attention to unfolding dynamics in the organization

2. don’t assume that your values are best for the organization

3. beware of WESTERN bias towards taking actions

4. try to avoid tendency to formulate simple perceptions of others’ cultural values

5. don’t attempt to identify another’s culture too quickly

Stress reaction involving difficulties coping with the requirements of life in a new country

culture shock

Ability to separate the aspects of behavior that are based in culture as opposed to unique to the individual or all humans in general

cultural intelligence

Firms that use a ___________ tailor their products/services for various countries or regions of the world

multidomestic strategy

Degree to which members of a society expect power to be unequally distributed

power distance

Considered the misuse of power for private gain

corruption

Not considered an opportunity for firms with international involvement

government intervention

Considered an opportunity for firms with international involvement:

growth, economies of scale, diversification of risk