Computer Science 102: Fundamentals of Information Technology Ch 6. Information Support Systems

Information System

collection of software, hardware, procedures, data and computer networks used by people in organizations

Management Information Systems (MIS)

Provide managers with the tools to run their department

Decision Support System (DSS)

framework to gather information from internal and external sources to support decision making

Executive Information System (EIS)

specialized DSS for senior management and executives

Expert System

simulates the reasoning and decision making of human experts

Business Intelligence System (BIS)

• computerized intelligence system that collects, manages and interprets information about a business and its competitors

• predictive analytics

Geographic Information System (GIS)

map the locations of things of interest and examine geographic relationships between these locations

Statistical Analysis

• analyze and interpret data

• find patterns and relationships

Which type of system is an Executive Information System?

1. Business Intelligence System

2. Management Information System

3. Computer Information System

4. Decision Support System

Decision Support System

What does the G in GIS stand for?

1. Graphical

2. Geographic

3. Global

4. Geologic

Geographic

What type of information system is predictive analytics typically a part of?

1. Management Information System

2. Decision Support System

3. Business Intelligence System

4. Expert System

Business Intelligence System

What type of decisions is Management Information System typically used for?

1. Decisions by senior management that are strategic in nature

2. Decisions by mid-level management that are relatively routine and occur frequently

3. Decisions by mid-level management that are relatively unique and occur infrequently

4. Decisions by employees who report to mid-level management

Decisions by mid-level management that are relatively routine and occur frequently

Which statement is a characteristic of specialized information systems?

1. Specialized information systems exist because different companies use the same types of software.

2. Specialized information systems have been developed to support general types of decisions.

3. Specialized information systems make it possible for different groups within an organization to focus on decisions specific to their role within the organization

4. Specialized information systems allow users to work with similar types of data in separate systems.

Specialized information systems make it possible for different groups within an organization to focus on decisions specific to their role within the organization

Business Technology

applications of science, data, engineering and information for business purposes, such as the achievement of economic and organizational goals

The Internet

world-wide network of interconnected computers that allows individuals to share information between users and organizations

E-Business

transaction of goods and services between businesses, organizations, and individuals electronically via Internet-based systems

M-Commerce

handled via cell phones which allow their customers to use an electronic wallet

Social Media

collection of different ways of using technology that allows people to connect, explore interests, and share activities

Blogs and Vlogs

web-based written or videoed journals by an individual that contain pictures, comments, stories or events regarding the company

metaverse

a virtual reality universe that is promoted by many companies

Which of the following is NOT an advantage of e-commerce?

1. Slow customer feedback

2. Increased sales

3. Investors are easily updated

4. Easy consumer targeting with ads

Slow customer feedback

What is the difference between a vlog and a blog?

1. Blogs are only used for public relations; vlogs are used only for advertising.

2. Blogs are web-based written and videoed journals; vlogs are non web-based videoed journals.

3. Blogs are web-based written journals; vlogs are web-based videoed journals.

4. There is no difference; both blogs and vlogs are used exclusively for public relations improvement campaigns.

Blogs are web-based written journals; vlogs are web-based videoed journals.

_____ allows business to be handled via cell phones.

1. Monetary disbursement

2. N-commerce

3. E-commerce

4. M-commerce

M-commerce

_____ is a collection of different ways of using technology that allows people to connect, explore interests, and share activities.

1. Blogging

2. Social commentary

3. Social media

4. M-commerce

Social media

What is the world-wide network of interconnected computers that allows individuals to share information between users and organization?

1. The management information system

2. The computer system

3. The Internet

4. The Ethernet

The Internet

E-business

is generally understood to be any business or business communications that is conducted via the Internet

E-business enabled

an organization that works manually (paperwork) but it can also be operated online (accessed via computer)

E-business enhanced

ones who only work via the internet

Why is it NOT likely for an E-business enhanced company to provide live face-to-face consultations regarding its products?

1. Such companies usually have a good blend of online and manual activities.

2. Such companies usually do not consider these events relevant.

3. Such companies usually lack the resources for such events.

4. Such companies usually work via the Internet only.

Such companies usually work via the Internet only.

An organization that is E-business enabled could be defined as a company that _____.

1. only sells to other businesses online

2. has a direct connection to the Internet

3. operates completely online

4. works both manually and operates online

works both manually and operates online

All of the following activities are considered part of the e-business for Acme Products Ltd except

1. Acme sells products to customers via an online store on the company's website.

2. Acme uses Skype to conduct meetings between coworkers and managers.

3. Acme uses a new strategy to be more efficient in answering phone calls.

4. Acme maintains an online chat service to provide technical support help to customers.

Acme uses a new strategy to be more efficient in answering phone calls.

How is the level of a company's involvement in E-business determined?

1. By how they market their products to consumers

2. By the type of products or services they provide

3. By viewing the stance of the company's owner

4. By the amount of money they have

By the type of products or services they provide

Which of the following BEST describes the role of the Internet for E-business enhanced companies?

1. Solution

2. Assistant

3. Lifeline

4. Inhibitor

Lifeline

Privacy Policy

legal statement that reveals how the company retrieves, stores and analyzes technology information

Platform for Privacy Preference Project (P3P)

customers can restrict personal information being released on the Internet

Children’s Online Privacy Protection Act of 1998 (COPPA)

accumulates information for a child under 13 with verifiable (usually through email) consent from a parent or guardian

Honeypots

a system used by security professionals to lure hackers to a made up website that can monitor all their movements and prevent another attack

Chief Information Officer (CIO)

managing of security and privacy technology factors

Intellectual Property

ideas, concepts, and other symbolic creations of the human mind

Copyright Infringement

corporate material that was used without permission on Internet blogs

File-Sharing

transmittal of computer data or space through a network

Piracy

use of software without a license

The use of software without a license is called _____.

1. Piracy

2. Hacking

3. File-sharing

4. Scamming

Piracy

A privacy policy may be used by a company so that employees _____.

1. know how to protect the intellectual property of the company

2. are clear on what technology is allowable

3. refrain from file-sharing through networks or social media

4. are clear about what information they can post on their personal blogs

are clear on what technology is allowable

What corporate officer manages security and privacy technology factors?

1. Chief Intelligence Officer

2. Chief Data Officer

3. CEO

4. Chief Information Officer

Chief Information Officer

How does the COPPA protect the privacy of children?

1. It prohibits the use of specific websites for children who are under 13.

2. It requires that children subject to information accumulation are 13 or older.

3. It requires that children use certain websites in the presence of a parent or guardian.

4. It requires verifiable consent from a parent or guardian.

It requires verifiable consent from a parent or guardian.

Honeypots are used by security professionals to _____.

1. restrict customers' personal information

2. prevent file-sharing and piracy

3. safeguard children's privacy

4. monitor hackers' movements

monitor hackers' movements

Management Information System (MIS)

• computer-based system that provides managers with the tools to run their department effectively

• mid-level management to support ongoing operations

• produces different reports

• scheduled

• on-demand

• exception

• drill-down

• key indicators

Scheduled report

• produced on a regular interval

• day

• week

• month

On-Demand Report

produced when a question arises

Exception report

requires attention

Trigger points

parameters set by managers that would result in an exception

Drill-down

• great detail

• high level

• detailed level

• very detailed level

Michael Light is a manager working in a manufacturing facility. Management Information Systems record data from the facilities' machines as workers box products for a shipment to the company's distributor. Michael has set a trigger point for the packaging process to inform him when work slows down below 50% of the expected output. What does this mean?

1. Michael set an interval to define the frequency of Management Information System reports.

2. Michael created a setting to produce a special type of Management Information System report.

3. Michael set a parameter to identify conditions that warrant an exception report.

4. Michael identified a key indicator that will be used to summarize data for a report.

Michael set a parameter to identify conditions that warrant an exception report.

Management Information Systems are best used to solve what type of problems or decisions?

1. Problems that arise as a result of an emergency

2. Routine decisions that support regular operations

3. Problems that require sophisticated analysis

4. Strategic decisions that set the future direction of the organization

Routine decisions that support regular operations

What is the most common type of data used by a Management Information System?

1. Data from mostly internal sources

2. Data from mostly external sources

3. Data that describes current patterns and predicts future trends

4. Data provided by senior management

Data from mostly internal sources

Why are Management Information Systems (MIS) considered most appropriate for mid-level managers?

1. MIS focuses on routine decisions to support ongoing daily operations of the company.

2. MIS is not appropriate for mid-level management; upper-level managers are more appropriate recipients of the data.

3. Mid-level managers generally use MIS data to make executive decisions.

4. MIS reports are generated for customer-specific requests rather than routine information.

MIS focuses on routine decisions to support ongoing daily operations of the company.

A customer has sent an inquiry regarding an updated delivery schedule for ordered products. What type of report should be produced from the Management Information System to obtain this information for the customer?

1. Scheduled report

2. On-Demand report

3. Trigger-Point report

4. Exception report

On-Demand report

management information systems (MIS)

is a collective term for all of the systems and procedures a company builds to gather information and put it into a form that’s useful in operating the business

report

takes the relevant information and formats into a meaningful summary

What role(s) does the MIS play in a business?

1. Processing information

2. Collecting information

3. Compiling information into reports

4. All answers are correct

All answers are correct

A summary of current expenses for an ongoing project is an example of what product of the MIS system?

1. A workflow

2. A data stream

3. A report

4. A document

A report

An example of front-line staff using the MIS would be:

1. The Chief Executive Officer looking at historical expense data

2. The Chief Accounting Officer running an accounting report

3. The VP of Sales looking at last night's sales numbers

4. A sales clerk checking stock in another location

A sales clerk checking stock in another location

For a business to pursue using or upgrading a MIS, the value of the information it generates must be greater than the _____.

1. Company goals

2. Cost

3. Company guidelines

4. Competitive benefit

Cost

A stock broker needs access to _____ from the MIS in order to make timely decisions.

1. company historical data

2. market historical data

3. customer historical data

4. real-time information

real-time information

Financial MIS

• financial information from multiple sources

• easy access to financial information

• financial analysis

• historic and current financial activity

Manufacturing MIS

monitor the flow of materials and products throughout the organization

Which of the following is NOT a task of a financial MIS?

1. Providing easy access to financial information in summarized form.

2. Predicting the future revenue generated by the introduction of a new product.

3. Comparing historic and current financial activity.

4. Integrating financial information from multiple sources.

Predicting the future revenue generated by the introduction of a new product.

How are different Management Information Systems typically organized?

1. Based on functional areas (financial, human resources, marketing).

2. Based on industry sectors (construction, services, transportation).

3. Based on profits (profitable, charity work, un-profitable).

4. Based on seniority (employees, management, executives).

Based on functional areas (financial, human resources, marketing).

A company is starting to mass produce its new luxury mobile phone to increase company profits. It is considering how many resources it needs to build it, and how it will assemble all of these products while maintaining the quality of their products. Why is this conducted by the manufacturing MIS?

1. Because it impacts the financial aspects of the company's current revenue.

2. Because it considers how many employees will be necessary for the process and how the new ones should be hired.

3. Because it focuses on aspects such as design and quality control.

4. Because it focuses on how the wider public will react to their luxurious product.

Because it focuses on aspects such as design and quality control.

Which of the following is a task of a typical marketing MIS?

1. Writing sales reports to see which aspects of sales are doing well and which require attention.

2. Auditing systems for both internal and external purposes and systems to manage funds.

3. Enabling financial analysis by using easy-to-use tools.

4. Conducting inventory control in order to be able to build an existing product.

Writing sales reports to see which aspects of sales are doing well and which require attention.

A company is launching a new project, and believes that they will need new employees in order to successfully carry it out. They will also need to check whether the existing workers are sufficiently trained for the new tasks. Which MIS is responsible for the implementation of these tasks?

1. Financial MIS

2. Manufacturing MIS

3. People MIS

4. Personnel MIS

Personnel MIS

Enterprise Resource Planning

• a set of integrated programs to manage critical operations for an entire organization

• makes it possible for all units in the organization to have access to current data

• controlling costs and product flows

Advantages of ERP

improved access to data to support decision making, elimination of legacy systems, improvement of work processes, and upgrading technology infrastructure

Challenges of ERP

cost, disruption of upgrades, long implementation time, difficulty in managing change, software customization and user frustration

Which of the following business functions would use Enterprise Resource Planning?

1. Legal strategies

2. Market entry strategies

3. Hiring new staff

4. Customer relationship management

Customer relationship management

Which of the following would be a major challenge in implementing an ERP for a chain of grocery stores?

1. Disruptions from using a new bookkeeping system.

2. Selection of the operating system.

3. Disruption from integration with existing systems and processes.

4. Training cashiers in the new scanning system.

Disruption from integration with existing systems and processes.

What does ERP stand for?

1. Enterprise Resource Program

2. Enterprise Recycling Program

3. Environmental Resource Planning

4. Enterprise Resource Planning

Enterprise Resource Planning

Why would a chain of grocery stores want to implement ERP?

1. Implementation will be fast and non-disruptive.

2. Cashiers can implement it themselves without assistance from management.

3. It will be less expensive than their legacy system.

4. It will improve access to data that will assist their decisions on stocking levels.

It will improve access to data that will assist their decisions on stocking levels.

Which of the following features would be useful to a chain of restaurants implementing an ERP system?

1. A database that will be shared by all locations and users.

2. A database that will integrate information from across the organization after a delay.

3. Each chain will implement its own system.

4. Each location will use its own bookkeeping system.

A database that will be shared by all locations and users.

supply chain management

managing how products move from where they are made to the store you are shopping at

build-to-order (BTO)

companies only produce a product when it is purchased

enterprise resource planning

software that helps business to manage and automate many back office tasks

radio-frequency identification

electromagnetic fields to wirelessly identify and track bags

barcode

optical patterns that represent data

electronic data interchange

communication between computers using a standardized message format

e-business

internet business

Which of the following uses wireless technology to keep track of inventory?

1. barcodes

2. EDI

3. RFID

4. ERP

RFID

What does EDI stand for?

1. electronic daily input

2. electronic data interchange

3. excessive delivery input

4. electronic data incorporated

electronic data interchange

Which of the following transmits purchase orders between computers using a standard message format?

1. ERP

2. barcodes

3. RFID

4. EDI

EDI

Which of the following uses optical patterns to store data such as item description and price?

1. barcodes

2. EDI

3. ERP

4. RFID

barcodes

Which of the following is managed under supply chain management?

1. in process products

2. all of these

3. finished products

4. supplies

all of these

hospital information system

comprehensive technology system that allows hospitals to manage all aspects of their operation

core systems

• patient scheduling and a process for tracking patient admissions

• discharges

• transfers to different levels of care

business/financial systems

• tracking the payroll of hospital employees

• tracking the payment and billing of patient accounts

What is a comprehensive technology system that allows hospitals to manage all aspects of operation?

1. Health Management Model

2. Hospital Management Model

3. Hospital Information System

4. Health Information System

Hospital Information System

What are computerized systems called that provide alerts and messages such as allergies, medication contraindications, and reminders?

1. Medical Service Systems

2. Information Technology Systems

3. Medical Support Systems

4. Medical Care Systems

Medical Support Systems

Why are computerized patient chart systems important?

1. They ensure other physicians can't see test results that don't belong to their patients.

2. They protect privacy because they are hard for healthcare workers to access.

3. They create additional jobs for people to manage these systems.

4. They allow for a smooth, real-time exchange of patient information.

They allow for a smooth, real-time exchange of patient information.

What does a computerized system help us do in regards to managing payroll?

1. It helps ensure accuracy, as well as tax filing.

2. It helps us figure out the worth of employees.

3. It helps us create additional jobs.

4. It helps us find the tax loop holes.

It helps ensure accuracy, as well as tax filing.

What type of management system includes patient scheduling?

1. Business systems

2. Medical systems

3. Core systems

4. Finance systems

Core systems