ITIL 4 Study Cards - The 7 Guiding Principles

A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.

The 7 Guiding Principles (7GP)

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Everything the organization does should ultimately create value for stakeholders. (7GP)

Focus on Value (7GP)

Do not start over without first evaluating what can be reused or improved. (7GP)

Start Where You Are (7GP)

Organize work into smaller, manageable sections with frequent evaluation and feedback loops. (7GP)

Progress Iteratively with Feedback (7GP)

Work together across boundaries and make work visible to improve communication and decision-making. (7GP)

Collaborate and Promote Visibility (7GP)

Understand how all parts of the organization work together to deliver value. (7GP)

Think and Work Holistically (7GP)

Use the minimum number of steps needed to achieve the goal and eliminate unnecessary work. (7GP)

Keep It Simple and Practical (7GP)

Maximize the value of the work being done by optimizing and, where possible, automating work processes. (7GP)

Optimize and Automate (7GP)