CHAPTER 1

Organizational Behavior (OB)

The study of how individuals, groups, and structures influence behavior within organizations.

People Skills

Interpersonal skills that enhance ability to build relationships and work effectively with others.

Employee Job Satisfaction

A measure of how content an employee is with their job role and work environment.

Turnover Rates

The rate at which employees leave an organization and are replaced.

Motivation

Factors that drive individuals to perform and achieve goals in the workplace.

Leadership Styles

Different approaches to managing teams and influencing team behavior.

Communication

The process of sharing information within an organization.

Group Dynamics

The interactions and processes that take place among members of a group.

Change Management

Approaches to transitioning individuals, teams, and organizations to a desired future state.

Organizational Culture

Shared values, beliefs, and norms that shape the behavior of individuals within an organization.

Conflict Resolution

Methods and processes for resolving disputes and disagreements within an organization.

Work Design

The structuring of jobs and roles to improve productivity and employee satisfaction.

Traditional Management

Includes the functions of decision-making, planning, and controlling within an organization.

Human Resource Management

The management of recruitment, staffing, employee development, and conflict resolution.

Networking

Building relationships and social connections to enhance influence and opportunities.

Evidence-Based Management (EBM)

Management practices based on scientific evidence to inform strategies and decisions.

Contingency Variables

Factors that can affect the application of OB concepts depending on specific situational contexts.

Globalization

The process of interaction and integration among people, companies, and governments worldwide.

Employee Well-Being

The holistic health of employees, including physical, mental, and emotional aspects.

Ethical Behavior

Conduct that reflects moral principles and standards in the workplace.

Micro-Level Analysis

Focus on individual behaviors and attributes in organizational settings.

Macro-Level Analysis

Examination of group dynamics and organizational structures.

Inter-Level Interaction

Integration of insights from both individual and group behavior to understand organizational outcomes.

Positive Workplace Relationships

Strong interpersonal connections that foster collaboration and job satisfaction.

High-Performing Employees

Employees who consistently exceed performance expectations and contribute significantly to the organization.

Systematic Study

A structured approach to understanding behavioral patterns and relationships using data.

Intuition in Management

The ability to understand or know something without conscious reasoning.

Organizational Effectiveness

The degree to which an organization achieves its goals and objectives.

Workforce Demographics

Statistical characteristics of a workforce, including age, gender, race, and education.

Emerging Technologies

New technologies that are currently developing or will be developed in the near future.

Social Media in Workplaces

Platforms that facilitate communication and collaboration among employees.

Diversity in the Workforce

The inclusion of individuals from various backgrounds and perspectives in the workplace.

Employee Motivation

The level of enthusiasm and commitment an employee has towards their work.

Team Dynamics

The psychological and behavioral processes that occur in team settings.

Performance Metrics

Standard measures used to assess efficiency, productivity, and quality of work.

Organizational Identity

The unique combination of values, culture, and purpose that defines an organization.

Workplace Policies

Guidelines and rules that govern behavior and procedures in an organization.

Organizational Challenges

Obstacles that organizations must overcome to remain competitive and efficient.

Employee Engagement

The level of commitment and emotional investment an employee has towards their job.

Training and Development

Programs and activities aimed at improving employee skills and knowledge.

Conflict and Negotiation Strategies

Techniques used to resolve disputes and reach mutually beneficial agreements.

Job Satisfaction Factors

Elements that contribute to employees feeling fulfilled and content in their roles.