Management Skills Final

Authority

• gets compliance

• might not generate respect because people are forced to obey the commands of someone who is stronger and has authority over them

• positional as it usually comes with a high post and rank.

Influence

• gets commitment

• generates respect as people act out of their own beliefs and change of heart when they like someone or follow him or her

• personal and it is due to who the person is, not what rank he or she holds

Where does influence as a leader come from?

• Having something that other normal people don’t have

• Strategic thinking, ability to solve problems, and expertise in certain fields

• Having others’ interests in heart, even at the sacrifice of one’s own interests

• Taking up responsibilities when things don’t work – Dedication to a greater cause and social impact

• Positive mindset, energy, resilience, humility

Examples of influence mattering more for those without authority

• Getting buy-in for ideas/initiatives (e.g., proposed changes)

• Want customers to select your product or service

• Work-related requests to peers and supervisors (e.g., additional resources or deadlines)

• Guiding others (e.g., supervisors, colleagues and teammates) toward preferred or optimal decisions.

• Not simply an art… Can be learned and strategically employed!