44. Facework in online interaction: discuss typical features of facework in online interaction (especially when interactants are anonymous and/or when the interaction takes place in the public domain), both when attempting to build/repair rapport and when expressing opposition and hostility.

face is a

• a person’s social value or identity that they claim for themselves during interactions

• encompasses self-esteem and social identity

          

positive face

desire to be liked, respected, admired

negative face

desire to be autonomous and free from imposition

facework is

communicative strategies and actions people use to maintain, defend, or enhance their own and others‘ face during interactions

what facework prevents?

ace-threatening acts and to repair face when it is damaged

rapport management

= the process of building, maintaingin, and sometimes damaging interpersonal relationships during communication

            - face enhancement (compliments, expressions of gratitude, encouragement, respect for autonomy)

            - face-threatening acts (criticism, disagreement, refusal, interruptions,

                        - on record – explicit/overt (insults)

                        - off record – implicit/covert (sarcasm, mock behaviours)

                        - mitigating FTAs – hedging, indirectness, apologies, politeness, deference

types of rapport management

• face enhancement

• face-threatening acts (criticism, disagreement, refusal, interruptions,

face enhancemen

compliments, expressions of gratitude, encouragement, respect for autonomy

face-threatening acts

• criticism, disagreement, refusal, interruptions

face threatening kinds:

• on record - insults

• off record - sarcasm

• mitigating - politness