Organizational Behaviors

Which of the following does the heredity approach state?

An individual’s personality is determined by the molecular structure of genes.

____ is as important for managers as front-line employees and, among all Big Five Model traits, is most consistently related to job performance?

Conscientiousness

Individuals scoring ___ have a strong ability to adjust behavior to external, situational factors and can behave different situations

High on self-monitoring.

Which of the following is true about values?

They have content and intensity attributes

Which of the following is an instrumental value?

Personal discipline

Which of the following statements is true regarding perception?

Our perception of reality can be different from the objective reality

Which of the following is an example of internally caused behavior?

An employee was fired from work because they violated company policy

A process of making decisions by constructing simplified models that extract these essential features from problems without capturing all their complexity is known as ___

Bounded rationality

__ bias refers to the tendency for people to base their judgments on information that is easily accessible

Availability

According to the concept of __ decisions are made solely on the basis of their outcomes, ideally to provide the greatest good for the greatest number

Utilitarianism

Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and other bodily needs

Which of the following is true regarding formal groups?

They are marked by stipulated behaviors in pursuit of organizational goals

“A” is devout and very active in a church. “A’s” managers offer “A” a promotion but realizes it would require missing some church activates. In this situation, A is most likely to experience ___

Role Conflict

which of the following is an effective means of countering social loafing?

Ensuring that individual contributions to the group outcome are identified and rewarded, fostering accountability among team members.

which of the following statements is true regarding the effect of group cohesiveness and performance norms on group productivity?

When both cohesiveness and performance norms are high, productivity will be high

which of the following steps can be taken by a manager so as to minimize groupthink

seeking input from employees before the group leader presents opinions

studies demonstrate that ___ conflicts are almost always ___

relationship; dysfunctional

Stage 2 of the conflict process deals with the conflict being ___

Percived and felf

“A’s” cubicle neighbor “B”, though an understanding and great co-worker, talks loudly on the phone. “A” gets annoyed every time “B’s” phone rings but has decided it's simply not worth the trouble to talk about it. “A’s” conflict-handling intention is called ___

Avoiding

Which of the following conflict management techniques involves designating a critic to purposely argue against the majority positions held by the group?

Appointing a devil’s advocate

Conflict is dysfunctional when it ____

Reduces group cohesiveness

which of the following accurately differentiates between work groups and work teams?

work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function

which of the following statements is true regarding self-managed work teams?

in the case of self-managed work teams, supervisory positions take on decreased importance

which of the following statements is true regarding size of teams

when teams have excess members, cohesiveness declines

which of the following is most likely to increase team efficiency

helping the team achieve small successes

work should be performed by an individual if ___

the work is simple and does not require diverse input

A strong culture should reduce employee turnover, because it results in ___

Cohesiveness and organizational commitment

Culture is most likely to be a liability when ___

the organization’s environment is dynamic

Top management has a major impact on the organization's culture by ____

establishing norms that filter down through the organization

B is new at W Corp., but after a week B already knows that the founder of the corporation started the business in a garage with only $4,000 and one client. This information was most likely transmitted to B by way of ___

sy

When you start to accept the differences between your expectations and the reality of the organization, you move into the ________ stage of socialization.

metamorphosis

M is a friendly and warm manager who starts the day at work by personally greeting colleagues and subordinates. M is often seen listening sincerely to employees' concerns and problems. M takes the initiative to hold programs to renew and improve the skills of current employees. M is accessible for help and information at all times. M is __

High in consideration

Fiedler's contingency leadership model assumes that ___

an individual’s leadership style largely remains constant

Which theory of leadership proposes that followers attribute heroic or extraordinary leadership abilities when they observe certain behaviors?

charismatic leadership theory

A transactional leader is likely to ___

Reward employees for the work that they have done, thus recognizing accomplishments

The primary quality produced by authentic leadership is ____

trust

JR, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, JR needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?

leading

E works as a sales manager at a telecom firm. The company has recently launched a new product in the market. E will work in the next few weeks to share knowledge about the product with team members. E will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is E playing?

leader

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ___

human skills

According to Fred Luthans and his associates' study of 450 managers, ________ made the largest contribution to the success of managers in terms of speed of promotion within their organization.

networking

Which of the following best defines organizational behavior?

it involves the study of what people do in a company and how it affects the company’s output

treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace are a part of the ___ behavior that constitutes performance at work

citizenship

performance evaluations are used to ___

help management make HR decisions

which of the following is the least predictive set of criteria used to evaluate employees

traits

the approach to evaluation that uses feedback from those who have daily contact with an employee is termed

360- degree evaluation

the concept of ___ can be applied to appraisals to increase the perception that employees are treated fairly

due process

Power is a function of ___

dependence

Which of the following statements is true regarding power?

if a has the capacity to influence the behavior of b, then a is said to have power over b

Which of the following is true with regard to leadership

it focuses on downward influence on followers

Dependence would be low when ____

the goods have substitutes

Reactive and protective behaviors designed to avoid action, blame, or change are termed ____

defensive behaviors