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Tip of the iceberg principle
Look at the big picture first and then investigate details
Simplified steps of answering a question
Receive, Research, Respond, Record
What information is being received
Background - helps to give effective response and find out what they are really looking for and pt. data
Demographics - helps determine mode of response given and its depth
Categorization - helps develop rational search strategy and what resources to use.
Is answering a question formulaic
No it involves communication and context
Background questions to consider when receiving
Patient-specific question, treatments already tried, resources already consulted
Failure to receive proper background information
Can result in the correct answer to the wrong question
What should you focus on receiving
Patient factors, disease state factors, medication factors
Steps to researching the question
Start with tertiary resources, then secondary, then primary. Evaluate quality of sources being used.
Parts of responding to a question
Analysis - critically assess evidence gathered and critique review
Synthesis - use logic and reasoning to form a coherent reply
Form opinions
Make judgements
Draw conclusions
Make Recommendations
Parts of a reply
Intro, body, conclusion, references, secondary questions
Why record after answering a question
Verify appropriateness, verify process used, and provide updates if new information becomes available
When do you do a DI consult
Whenever a complex question is asked that needs written documentation to answer
Who is the audience of a DI consult
Primary - the person who asked
Secondary - Nurse, RT, dietitians etc.
What is the purpose of a DI consult
To provide a solution, voice concern, relay findings, and convince your audience through analysis to use your recommendation
Critical parts to a DI consult
Obtaining background info, identifying the ultimate question, evaluating retrieved literature, relating information found to the question asked
Parts of a DI consult
Introduction/purpose, pt. assessment, literature review, analysis and synthesis, Conclusion, references
Introduction of DI consult
A brief and concise summary. Includes important background info such as PMH, FH, SH, and physical/objective findings. Includes the ultimate question.
DI pt. Assessment
Evaluation of the situation/patient. Can include medical records, patient interview, and lab data. Factual.
DI literature review
Summary of evidence. Requires interpretation of information found.
DI Analysis and Synthesis
Based on the evidence what conclusions can be drawn. Leads to development of your recommendation. Present treatment options for each problem assessed.
DI Conclusion
Contains no new information. Provides exact and specific recommendation.
What are P&T Committees
multidisciplinary bodies that evaluate and manage medication use to ensure safety, efficacy, and cost-effectiveness within healthcare organizations.
P&T Structure
Size is variable and consists of voting and non-voting members. Can have subcommittees. Basically medical staff.
Role of P&T
Formulary Criteria for use, policies/procedures, MUE/quality assurance, adverse drug reaction monitoring/reporting, educational initiatives, medication safety
What are some policies and procedures P&T develop
Therapeutic interchange, automatic stop dates, standard administration times, use of PRN orders, meds from home, investigational drugs.
What organizations use P&T committees
Institutional pharmacy, ambulatory care, insurance companies, Medicare/Medicaid, Manage care organizations, state/federal public institutions, long-term care facilities, employers.
What does P&T do in the PBM setting
Design, implement, administer outpatient drug benefits.
What is a formulary
It is a continually revised list of medications that are readily available for use within an institution or 3rd party that reflects the current clinical judgment of the medical staff or payer. Good for inventory control, cost effectiveness, and familiarity.
Open formulary
Everything is on it
Closed formulary
Limited
Positive formulary
Starts with nothing adds
Negative formulary
Starts with everything subtracts
Role of pharmacists on P&T
prepare agenda, prepare materials, present materials, answer questions, follow-up actions (prepare policies, education, safety reporting)
How do DI centers help P&T
Prepare materials, policies, and participate in other therapeutic policy activities (ADRs, MUEs).
Drug monograph/class reviews
Necessary for rational evaluation of medications. Drug monographs assist in the decision making process for P&T. Monograph is not the package insert.
Drug Regimen Review
DRR. Monthly review of drug regimens in managed care facilities. Mandated by CMS. Goal is to ensure proper drug therapy for each resident.
What do consultant pharmacists do
Perform DRRs. Help develop policies and procedures for facilities, they round with physicians.
Drug Utilization Review
An ongoing review of prescribing, dispensing, and use of medication. 3 Types: Prospective, Concurrent, Retrospective
Goal of DUR
Decrease fraud, decrease abuse, decrease inappropriate or unnecessary care
Drug use Evaluation
Retrospective evaluation of drug use. Concurrent evaluations of prescribing and outcomes.
Goal of DUEs
Provide feedback to clinicians and develop criteria/standards for medications.
Medication Use Evaluation
Focused effort to evaluate medication use processes or treatment response. Goal is to optimize patient outcomes (increase performance). Mandated by the joint commission. Examples include targeted drug and disease state management programs.
Purpose of MUEs
Evaluate effectiveness, improve patient safety, standardize therapy, optimize therapy, meet standards, minimize costs
How to perform MUE
Collaborative effort and responsibility. Guidelines are developed as part of formulary process. Should be focused on one specific goal.
Example Steps of MUE
Evaluate effectiveness of therapy
Follow-up response
Patient population management
Patient Satisfaction
Example Quality Improvement methods
Construct hypothesis
Test by experiment
Analyze data
Communicate results
Interventions, Education, Restriction, Process change, follow up and repeat
MUE analysis
Multidisciplinary group should oversee or review finding and discuss possible outcomes. Are standards to rigorous? Is performance lacking? Is there opportunity to improve?
Utilization management
Tools used by health plants to administer pharmaceutical benefits.
Examples of utilization management
Prior authorizations, step therapy, quantity limits, generic substitution
Medication Misadventure
Any hazard or incident associated with medications
Medication Error
A preventable event that has the potential to lead to inappropriate medication use or patient harm
Adverse Drug Event
Any injury caused by medicine
Adverse drug reaction
An unexpected or unintended excessive response to a medication
ADR severity Classification
Minor, Moderate, Severe, Lethal
ADR Classification by Mechanism
Idiosyncrasy, intolerance, drug interaction, pharmacologic, hypersensitivity
Naranjo algorithm
Only shows probable relationship between exposure to a medication and an ADR. Does not prove causality.
Reporting Mechanism for ADRs
FDA MedWatch, FDA Adverse Event Reporting System, Vaccine Adverse Event Reporting System
Key players for addressing ADRs
Healthcare agencies, professional organizations, practitioners, pharmacists
Common Types of Medication Errors
Wrong patient, time, dosage form, route, rate, duration
Patient Safety and Quality Improvement Act
Created Patient Safety organizations which help with monitoring safety
Factors that could lead to medication errors
Handwriting, abbreviations, prescription errors, look alike packaging, bedside mix up, order entry error
ISMP
Institute for Safe Medication Practices
3 Modes of Human Performance
Skill-based, Rules-based, Knowledge based
System Approach to Human Errors
Emphasize strategies that rely on system design.
Simplify and standardize, reduce memory reliance, improve information access, use constrains and forcing functions.
What is just culture a balance of
Institutions, systems employed, and behaviors of employees
Continuous Quality Improvement
Training and hiring practices. Evaluate distractions. Evaluate gaps.