Organizational Behavior Final

The 5 key steps to create an ethical organization (Memorize)

Be a Visible Role Model, Communicate Ethical Behavior, Provide Ethical Behavior, Provide Ethical Training, Visibly Reward Ethical and Punish Unethical Ones, Provide Protective Mechanisms

Two laws of human behavior (Memorize)

Behavior followed by a positive reinforcement will lead to an increase in the subsequent behavior that preceded it.

Behavior followed by a negative punisher will lead to a decrease in the subsequent behavior that preceded it.

Definition of Organizational Behavior (Memorize)

The understanding, prediction and management of human behavior in organizations.

Manager’s hot seat - 6 steps of the meeting (Memorize Steps)

Diagnose the Problem(ie.) Competency or Behavior

Start the meeting - Take the lead

Outline the purpose of the meeting. (Their Perspective)

Establish a Plan of Action and Timeline (Quantifiable)

End the meeting - stay on message

OB Mod (Right Order)

Identify

Measure

Analyze

Antecedents, Behavior, Consequences (ABC)

Intervene (Accelerate performance behaviors decelerate dysfunctional behaviors

Evaluate

Full Range Leadership Model (Matching)

Laissez-Faire (Hands-off Leadership)

Management-by-Exception (Putting out the Fires)

Contingent Rewards (Lets Make Deal!)

Individualized Consideration (Compassionate Leader)

Intellectual Stimulation (Thinking Outside the Box)

Inspirational Motivation (Exciting the masses/Sharing the vision)

Idealized Influence (Actions speak louder than Words)

Five Practices of exemplary leadership + the 2 commitments (Matching)

Model the Way

Inspire a shared Vision

Challenge the process

Enable others to act

Encourage the heart

Ethical Person vs. Ethical Leader

Person (Traits of an ethical person, Ethical Behaviors, Ethical Decision Making)

Leader (Role modeal ethical Behavior, Rewards and Discipline Ethical Behavior, Communication about Ethics and Values

Power Sources implications

Reward

Coercive

Legitimate

Referent

Expert