UWM Departments Review

A closer look at the department hierarchies

Shared Services

Large vertical that several sub verticals are underneath

they are primarily responsible for supporting other IT verticals

DEA

under shared services

Data Engineering & Analytics (DEA)

Maintains data lake and works with data stuff

(Gen AI)

Generative AI, under shared services

they manage the following services (among others)

ChatUWM , The Source

LEGO, SiteCore

SSG

Service Support Group

under shared services

they manage

AVA

YouSupport

#4500, (the help desk)

tickers

Product Delivery / CoE & IT Training

Jira Software / Knowledge Base

CoE (gamification of team goals)

training programs

tech talks

decoder bulletin

digital dialog

Any projects that make extensive or unusual usage of our databases, whether that’s pulling OR pushing data, be sure to consult this team to avoid system breakages or data corruption.

DEA

ChatUWM is only as smart as the information it is fed, so help us identify any opportunities and improve its responses. Submit feedback in The Source when gaps in documentation are noticed.

Gen AI

Notify this team of your release schedule and any possible issues so they are prepared to handle any service support tickets. If they are not kept in the loop, then ticket escalations can only be serviced by your team.

SSG

Consider what skills or behaviors would improve your team or others in your role, and what knowledge would help them achieve those improvements. We’re here to help everyone grow and develop.

Product Delivery, CoE & IT Training

DEA Roles, sub roles

IT Development

Business Data

Data Analytics & Science

Gen AI

Generative AI

Enterprise Content Management

Service Support Group

Service Desk / App Support & Dev

Specialist Teams

Product Delivery, CoE & IT Training

Product Delivery

Center Of Excellence

IT Training