Unit 3 - Scientific Management & Control (Case Study Version)

How is McDonald’s kitchen line an example of Taylorism in practice?

It applies standardised, time-efficient task design with minimal worker input

What did the Hawthorne Studies reveal about workers behaviour and productivity?

Workers performances better when they felt valued and observed - highlighting social factors.

How does Zappos use concertive control rather than formal management?

Employees regulate each other’s behavior using shared values instead of top-down rules.

In what way does Amazon’s warehouse use both technical and bureaucratic control?

It uses tracking systems and strict performance metrics to monitor workers in real-time.