UNIT 2 IGCSE PEOPLE IN BUSINESS REVISION

What is the benefit of effective communication?

Reduces costs, increases worker motivation, improves efficiency, promotes customer satisfaction.

What is a disadvantage of verbal communication?

Potential misunderstanding and lack of permanent records.

What does IT in communication refer to?

Involves electronic methods such as video conferencing, email, and instant messaging.

What are the benefits of video conferencing?

Eliminates travel costs and allows for instant connection.

What is one common communication barrier?

Language and jargon issues.

What is induction training?

Training that familiarizes new employees with company processes.

What is the impact of poor communication?

Decreased employee motivation, increased costs, mistakes in work processes.

What are the advantages of delegation?

Frees up managerial time and empowers employees.

What type of recruitment allows for new skills and ideas?

External recruitment.

What is the legal lowest wage requirement called?

Minimum wage.