emotions in organizations

emotional intelligence

recognizing, understanding, and managing emotions in self and others

core components of emotional intelligence

• empathic awareness

• empathic accuracy

• empathic actuation

empathic awareness

recognizing emotional presence in interactions

empathic accuracy

correctly identifying another’s emotional state and context

empathic actuation

managing emotions consciously (self and others)

5 ways to practice empathy

• affective response

• self-other awareness

• perspective-taking

• emotional regulation

• empathic attitudes

affective response

how your brain automatically responds to someone else’s emotions

self-other awareness

recognizing when an emotion that you are feeling is coming from someone else

differentiating between (self) emotion and (other) emotion

perspective taking

imagining yourself in someone else’s emotional situation

emotional regulation

controlling emotional responses (either yourself or others)

empathic attitudes

caring/acting to improve others’ emotional states

moods

affect: long-lasting, not intense, not triggered by an event

emotions

affect: short-lived, intense, triggered by specific events

affective events theory (AET)

how event that happen at work can trigger emotional responses that affect productivity and satisfaction

affective commitment

emotional attachment to the workplace

cultural variances in emotion

• intensity perception

• value placement

intensity perception

cultural differences in perceiving how strong an emotion is

value placement

cultures differ in how they value emotions

expression norms

norms influence how/when emotions are shown

emotional synchrony

emotional mimicry and cohesion are key to collaboration

navigating cultural differences

awareness of cultural emotional norms improves organizational communications

always ask questions when necessary

affect

the experience of moods or emotions