SLHS 5200: Barriers to Successful Communication and Strategies for Inclusive Communication

Diversity

state of unlikeness or condition of being different

Diversity Consciousness

our ability to recognize, understand and adapt. being away of out individual and collective differences

Diversity Education

how we reach diversity consciousness

Culture

languages, values, beliefs that are passed down from one generation to the next. Our way of life.

Ethnicity

culture of a group from one geographic region. language, heritage, religion, customs

Race

biological attributes that describe physical aspects of a person; skin color, hair, eyes

Minorities

categories of people who are singled out and denied equal power and opportunity in a larger society. emphases on power rather than number

Cultural Cruise Control

the idea that our own beliefs, ideas and experiences are universal. we are oblivious to the experience of others. self awareness is minimal

Cultural Assimilation

process which people lose their own cultural differences to blend into the wider society. some will accept while others feel it robs them of their identity.

Sex

a classification of a persons chromosomal identity and their reproductive organs. Label assigned at birth. Male and female.

Gender

persons self representation or presentation in society. how a person sees themself. a spectrum, social contrast, and expressed in different ways

Cultural Competence

developing skills for effective communication knowledge of cultural practices. we never achieve but always work on it using cultural humility

Cultural Humility

practice of engaging in self reflection of your background while thinking how those impact others.

Cultural Diversity in the U.S

The USA is one of the most culturally diverse people groups.

Master Statuses

most obvious traits. hair color, eyes height. assumes one aspect of your life is more important than the other

Sociocultural Theory

focuses on social and cultural context of ones actions and thoughts. we are impacted by social forces, the people and beliefs around us, helps determine our definition of success.

Diversity Skills

the things that allow us to interact respectfully with others and value their differences. communication, teamwork, leadership, social networking, and interaction.

Learning Style

the way we learn, we can change and expand, impacted by culture but there is variability

Ability to Network/Learn from Others

exposure to diversity improves education, we learn more about who we are and how we relate to others who are the same and different from us.

Barriers

expectations of ourselves or from others on how we should succeed

Transculturaltion

adjusting to a different culture environment without giving up your own cultural identity

Interpersonal Skills: Emotional Intelligence

the ability to acknowledge value and manage feelings so that they are expressed appropriately and effectively, laying the groundwork for meaningful relationships and teamwork.

Flexible Thinking and Adaptability

your life experiences will enhance or impact your ability to think creatively and make changes as needed. contemplative various situations, problem solving skills, consider different perspectives.

Teamwork

brining people together from different backgrounds successfully results in better products or solutions

Superaddivity

with diversity the whole of the set is greater than the sum of its parts

Cultural Awareness

allows understanding of meanings and the importance of cultural similarities and differences. not understanding differences is a liability of business/relationships

Self-Evaluation

what are strengths and weaknesses? are you open to feedback and suggestion. this skill is key in both the success of your life professionally but also in the development of your diversity consciousness.

Organizational Benefits

greater innovation and adaptability, better communication, recruitment, and retention, less likely to pay for workplace jobs and greater productivity.

Why is cultural competence important in healthcare?

better quality care and better quality of life

Health Disparities

bias, language barriers, mistrust if medical providers, and look of awareness about how culture impacts healthcare

Personal Barriers

individual factors that get in the way of a persons success

Social Barriers

factors in society that are external to the individual that negatively impact a persons success

Perception

the way we receive and interpret information from any of our senses

Selective Perception

seeing or perceiving what we want to see or perceive by focusing on the things that don't. our beliefs will influence our perception because we can only take in a small portion of our world so we use shortcuts to understand.

Limited Perception

stereotypes that cause us to see an individual or group in only one way or in a limited way.

Ethnocentrism

the assumption that our way of thinking and acting is superior to that of others.

Stereotype

unverified and oversimplified generalization about a group of people. cause us to see a label not an individual. we often are unaware of things that distort our perceptions so we cannot remove them. we can only experience a small part of the world around us so we often tune into things we agree with rather than looking at the whole. belief applied to a group.

Stereotype Vulnerability

the danger of underperforming or not performing to your potential because of your anxiety or fears about perpetuating a stereotype. impacts academic achievement

Prejudice

irrational and inflexible opinion formed on the basis of limited and insufficient knowledge, negative attitude and judgement.

Power

The ability to influence others and bring about change

Isms

the idea that certain people are inherently inferior making unequal treatment justifiable by those in power

Discrimination

the denial of equal rights and opportunities to individuals and/or groups, the negative behavior

Prejudice + Power

power is the ability to influence others and bring about change.

Racism

discrimination based on the belief that one race iqs better than the other. Power + Discrimination

Negative Impacts of Racism

impaired physical and mental health.

Individual Racism

peoples beliefs that support the idea of racial superiority and the unequal treatment of different races

Institutional Racism

racism that is built into a society or orginization

Microaggressions

indirect, subtle, or unintentional action of discrimination against a marginalized group or member of the group

Micro-assult

purposeful, verbal or nonverbal and meant t hurt

Microinsult

communication that conveys it wasn't intentional but still hurts

Mirco-invalidation

comments that invalidate the experience of others

Blatant vs Subtle

destroying property, hate crimes, racial slurs and white silence

Individual vs Institutional

unequal treatment. home values are valued differently because of geographical location

Intragroup vs Intergroup

judging someone of the same race. segregation between members of 2 different groups.

The Cultural Iceburg

presented by Edward Hall in 1976. only 10-20% of cultural attributes are visible

Conscious Behaviors

customs, traditions, easily learned and observed

Unconscious Behaviors

core values, assumptions, attitudes, and beliefs. difficult to change and observe.

Cultural Clash

individuals or groups that have opposing cultures toward the same issue, topic or activity.

Economic Stability

the degree to which employment is available and stable housing is available and secure, and the presence or absence of poverty.

Education

school policies that create health and wellness. school policies that promote safe and optimal learning environments.

Social and Community Context

family structure, social cohesion, sensitive to discrimination and equity. participation in civic activities, incarceration and institutionalization rates.

Health and Healthcare

access to services, development of prevention initiatives, access to primary care, wellness programs, health technology, and literacy rates.

Neighborhood and Built Environment

quality of housing, levels of violent crime, environment conditions, and access to healthy foods.

Minority vs Majority

minority groups search for common points of interest because that brings comfort, sense of sameness, and belonging. cultural groups tend to stick together. this is often seen as defiance.

Efficient

decrease and/or avoid wasting supplies, ideas, energy and resources.

Effective

service are rooted in Evidence Based Practice. services are neither under or over-used.

Safe

avoid injuries when using techniques designed to promote wellness

Timely

promote care that decreases wait times and delays for both patient and provider

Patient Centered

recognize, respect, and respond to the needs of the individual.

Equitable

provide care that does not vary in quality through the individuals being cared for.

Providing Equitable Care

we want to believe treat everyone the same but because of our experiences we don't.

Cultural Encapsulation

lack of contact with cultures outside of one own which promotes insensitivity to cultural differences. alters our world view, filters all others through our own limited experiences, narrow perspective, starts at a young age.

Enculturation

immersion in your culture such that it is the only one that seems natural.

Expand your Knowledge of Others in their World

immersion into another culture through experiences rather than from a distance. try to understand histories, perspectives, and contributions of other cultures and how they interact with yours.

Step Outside of Yourself

attempt to put yourself in someone else's shoes to see things from another's perspective in order to learn.

Double Consciousness

a person's awareness of his or her own perspective and the perspective of others

Gauge the Playing Field

social inequity; the unequal distribution of resources such as money, power, or prestige. impacts social classes in our society.

Unearned Privilege

the benefits life has given us through no effort of our own. we are often more aware of our disadvantages than our privileges

Meritocracy

a system in which people get ahead or succeed solely on the basis of their own merit.

Critical Thinking

the ability to freely question and evaluate ideas and information in a purposeful goal directed manner. used to help us evaluate our bias and see biases in others. helps us see that our POV is one of many.

Marginality

state of being isolated from and not fully accepted by the dominant society or culture.

Social Inequity

the unequal distribution of wealth, power, or prestige among members of a society

Communication

the process by which people transfer information, ideas, attitudes, and feelings. can be done using non-verbal symbols, written language, body language, or spoken word. dialogue can help us feel a sense of togetherness or it can put a wedge.

Intercultural Communication

process by which messages in one culture must be processed and interpreted in another culture

Linguistic Diversity

many languages used in the U.S and throughout the world

Accent

variations in pronunciations of words that occurs regionally, associated with geographical location

Dialect

variety of language spoken in a specific geographical location or group of people

Active Listening

listening to understand, involves reactions, feedback, questions, focuses on the speaker and what is being said, non-verbal cues and body language show engagement.

Inactive or Passive Listening

listening to hear, does not involve reactions, feedback, questions. does not focus on the speaker and what is being said and may allow mind to wander.

Benefits of Electronic Communication

allows more flexibility, improved communication channels for people with disabilities.

Electronic Miscommunication

makes it easier to terminate a conversation when you don't want to entertain another persons POV. because of tone of voice, body language, and facial expressions.

Material Culture

the things we create and can see or touch

Acknowledging Communication Differences Among Cultures

distance when speaking with someone, response time, eye contact, get to know you or get down to business. its always a yes, verbal sparring.

Barriers to Successful Communication

cultural biases including dialect patterns in the way people use language and/or accent. lack of awareness of cultural differences, language differences, inactive listening, ethnocentrism, microaggressions.

8 Rules for Success

1. Be as open and honest as possible, move out of comfort zone

2. Respect each others rights to be heard.

3. Remember that we all are teachers and all learners

4. Be an active participant and participate fully.

5. Listen, even when you don't want too.

6. Do not judge other peoples feelings.

7. Focus on the behavior, not the person.

8. Never ask a person to be the spokesperson for their group

10 Strategies for more Inclusive Communication

1. Address the person how they want to be addressed.

2. Keep an open mind.

3. Use active listening.

4. Check that you understand.

5. Do your research.

6. Think through what you are going to say.

7. Avoid slang.

8. No jokes.

9. Use as many different styles of communication.

10. Do not assume that you can or should ignore differences.