Operations Syllabus

Role of operations (SIG)

* Strategic role of operations management
* Goods/services in different industries
* Interdependence with other key business functions

Role - Strategic role of operations management (CGSD)

* Cost leadership
* good/service differentiation

Influences (Carl & Conrad go to lunch every guy quest)

* cost based competition
* corporate social responsibility
* globalisation
* technology
* legal regulation
* environmental sustainability
* government policies
* quality expectations

Influences - CSR

* Difference between legal compliance and ethical responsibility
* environmental sustainability and social responsibility

Processes (IPO)

* Inputs
* transformation process
* outputs

Processes - Inputs (TT)

* transformed resources
* transforming resources

Processes - Inputs/ transfor**med** resources (MIC)

* Materials
* information
* customers

Processes - Inputs/transfor**ming** resources (HF)

* Human Resources
* facilities

Processes- transformation process (Fred sees and smells today, tomorrow probably monday cause idk)

* Four vs
* sequencing and scheduling
* task design, technology, process layout
* monitoring, controlling, improvement

Processes - transformation processes (4 Vs )

* volume
* variety
* variation in demand
* visibility

Processes - transformation processes/ sequencing and scheduling (G&CPA)

* Gantt charts
* critical path analysis

Processes - Outputs (CW)

* Customer service
* warranties

Strategies (Paul got new shoes on the international quest omg)

* performance objectives
* global factors
* new product or service design and development
* supply chain management
* outsourcing
* technology
* inventory management
* quality management
* overcoming resistance to change

Strategies - Performance objectives (CCQSDF)

* customisation
* cost
* quality
* speed
* dependability
* flexibility

Strategies - supply chain management (LEG)

* logistics
* e-commernce
* global sourcing

Strategies - Technology (EL)

* leading edge
* established

Strategies - inventory management (HJLF)

* Holding stock
* just in time
* last in first out
* first in first out

Strategies - Quality management (ICA)

* Improvement
* control
* assurance

Strategies -Overcoming resistance to change (FRRIPR)

* Financial costs


* redundancy payments
* retraining
* inertia
* purchasing new equipment
* reorganising plant layout

Strategies - global factors (GES&LR&D)

* global sourcing
* economies of scale
* scanning and learning
* research and development