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Basic Counseling Skills
Maintain eye contact
Gentle
Verbal matching
Within limits
Ex: if client is speaking soft, don’t speak loud
Tracking body language
How you are sitting, presenting
What is your presence?
Comment on nonverbals
Notice that you are doing xyz
How you are feeling today?
Notice you are down or less energy
Express empathy
Ask open questions
Ask open closed questions
Encourages
Clarifies
I heard … Did I get that right?
reframe/phrases/restate
Summarizes
Reflect on feelings
How does that feel for you?
Reflect on meaning
What does that mean for you?
Don’t assume
Focuses
Normalizes
Validates
Confronts or challenges
Interprets
Crisis Counseling Skills
Rapidly build therapeutic relationship
Identify crisis
Assesses crisis (SI/HI/disability)
Directly ask
Ensure client’s immediate safety
Implements a safety plan
Identifies strengths
Collaborates with client to develop crisis goals
Supports immediate action
Collaborate with client to develop crisis goals
Supports immediate action
Directive as needed
Sensitive to cultural factors
Protective factors
So they do not harm themselves
Assess systemic factors
What part of documentation plays in the practice of MFT?
It provides written record of the treatment provided
Legal and HIPAA requirements
Electronic health records
Frances smith center forms and documents
What is a patient record?
Documents which indicated the nature of services rendered
The clinical documentation created by the provider during the course of therapeutic treatment
This includes intake forms, a copy of informed consent, authorizes releasing of info, office policy, and billing info
Why session notes?
Are medical records
Identify client’s condition at onset of therapy in order to assess progress
Allows therapist to memorialize key information about the client needed for development of tx plan
Help therapist to remain on track
In crisis, documents on the therapist’s rationale for key decisions made to ensure client safety
What does the law governing MFTs require for documentation?
Many types of progress/session
SOAP: Subjective; Objective; Assessment; Plan
BIRP: Behavior; Intervention; Response; Plan
PIRP: Problem; Intervention; Response; Plan
GIRP: Goal; Intervention; Response; Plan
Goals of First Session
Case management issues
Informed consent
Release of information
Review of initial ppw completed by client and clarification of information
Begin assessment including identification of presenting complaint(s) and reason for seeking therapy
Goals of Second Session
Continued assessment including
Initially should include gathering information necessary to develop treatment plan
Per theoretical orientation, what info is needed to generate case conceptualization
Should include treatment goals that are generated by the client or collaboration between therapist and client
Information needed for differential diagnoses
Goals of Ongoing Sessions
Refer to tx plan
What is plan to address treatment goals
Break down to smaller goals
Interventions
Reflection
Validation
Empathic attunement
Tracking
Psychoeducation
Bibliotherapy
Communication skills
Mindfulness
Relaxation
Anger management
Stress management
problem-solving
Coping skills
Identify triggers
Boundary setting
Self-compassion
Breathing exercises
Grounding techniques
Grounding techniques
Empty chair
Letter writing
Assertiveness skills
Response
Client’s behavior and attitude
How does the client appear:
Appearance: neat, dishelved, bizarre
Eye contact: normal, intense, avoidant
Behavior: agitated, withdrawn, shut down
Affect: labile, constricted, full range
Mood: anxious, angry, irritable, depressed, excited, etc
Response to interventions
Asked questions
Confusion
Disinterest
Apprehensive
Enthusiastic
Use client’s actual words (quotes) when appropriate
Plan
Hw
Referrals
Bibliotherapy
Testing
Consultation
Documenting Crisis
When client is in potential crisis situation, this is where documentation needs to be detailed and specific
How did you assess the crisis?
Based on assessment, what steps did you take to ensure safety?
What was your client’s response to assessment/intervention?
Crisis Related Goals
When client is in a crisis situation
Harm to self
Harm to others
Impaired realty testing
Goal will always be to stabilize crisis
Reduce frequency/intensity of SI; decrease SI related to depressive symptoms via medication
Reduce anger/treat of physical violence
Increase reality testing via medication or refer for higher level of care
Suicide Assessment
Client tells therapist they have been having suicidal thoughts
How recently?
What is the frequency and intensity of thoughts?
Do they have a plan and access to means?
Have they attempted?
Is there family history?
Does client have of impulsive
Was there a precipitating event that preceded SI?
Is the client willing to complete a safety plan?
Based on responses, document reasons for one of clinical decisions
Have client complete safety plan (copy for file and client); increase sessions to twice a week or more
ROI
Sign a ROI before any consultation
Up to 1 year
Define Crisis
Difficult to define as it is personal
What you have been through and gone through; resiliency can change
Two people can get in a car accident but one is can develop PTSD while another can get into a car immediately
Do not make assumptions
No right or wrong with experiencing crisis
Subjective experience
Causes difficulty or distress
Cannot be resolved through normal means
Beyond normal capacity
Significant dysfunction if left untreated
Mental health diagnoses
Physical health
Can provide an opportunity for growth if addressed
If left unaddressed…
Physical
Somatic
Affective
Numbed
Angry
Cognitive
Memory
Rumination
Intrusive thoughts
Spiritual
Reevaluate beliefs
Behavioral
How we respond
Domains
Developmental
Normal process; Can also cause a lot of challenges
Can’t know until it hits you
Situational
Uncommon
Still occur
Environmental
Large scale and affects everyone in different ways
Existential
Can come from the previous three or on its own
Failure to cope
Multiple factors can serve as protective factors
Material resources
No resources → harder to cope
Social
Personal
Pessimism vs optimism
Symptom development
Disbelief
Numbness
Feelings of anger
Blame of others
Blame of self
Biased Assumption
Understanding of normal behavior
No standard of normal
Always check w/ client of what that means to them
Individual, not community, should be focus
Community response can be just as important
Academic disciples define the concepts
Therapist and client understand language
Need to clarify
Don’t assume
Independence > Dependence
More important and effective than natural systems
Natural community can be just as valuable, if not more
Universal linear thinking
Help individuals conform
History is irrelevant to context of crisis
Very is relevant
Full intake is very important
Therapists are aware of their biases and cultural assumptions
Connecting
Build rapport
Address immediate threats and concerns
Provide with info about what steps to take
Assessment
Current crisis and relevant pre-disaster stressors
Identify degree of impairment
How are they handling the situation?
Before vs. now
Identify problem solving, coping skills and support system
Likelihood of taking new skills is not high → go to what they already know
Identify warning signs of maladaptive coping or suicidal ideation
Explore adaptive skills
Identify risk factors
Therapists should present as…
Caring
Calming
Engage in active listening
Nonjudgmental and empathic responding
Reflecting crisis-related feelings
Clarifying crisis facts
Provide realistic hope
Goals and interventions
Facilitate the client’s expression
Reframe and interpret misunderstanding or maladaptive beliefs
Help reduce anxiety
Assess for emotional readiness to begin problem solving
Explore past coping skills or identify new, alternative ones
Provide encouragement and convey confidence; highlight strengths
Action Plan
Help identify solutions
It is common for clients in crisis to have disorganized thinking, concentration problems, and difficulty making decisions or planning
Engage and empower clients
Identify things that are easily completed to help restore sense of control and capability
Break down goals into manageable chunks w/ specific tasks
Collaboration is key
Referral for additional interventions
Post-Traumatic Growth
Growth does not occur as a result of trauma, but rather the new cognitive schemas that develop following the traumatic event
Causes individual to re-evaluate their world
Previously held beliefs, attitudes, and coping systems are challenged and in some cases dismantled
Countertransference
Therapist projecting their beliefs, attitudes, and feelings onto the client
In crisis response, therapists can find themselves fantasizing about rescuing their clients leading to preoccupation. It can also cause therapists to question beliefs and people’s propensity toward evil, causing distance or generalizations regarding the trauma.
Burnout
Response to the powerful strain of working closely with other people, especially people who have experienced traumas and crisis
Characterized by chronic stress results from frequent and intense personal relationships found in helping professions
Cumulative – typically manifests with mild symptoms and progressively increases when not addressed
Results from feeling powerless, frustration, inadequacy in meeting goals, work stressors or pressure from supervisors
Signs of burnout
Sleeplessness
Nightmares
Headaches
Back and neck pain
Physical exhaustion
Repeated illnesses
Irritability
Emotional exhaustion
Aggressive behavior
Cancelling appointments or showing up late
Dreading work
Daydreaming or distracted during sessions
Feeling emotionally drained
Feeling overwhelmed
Decrease in empathy
Increased feelings of negativity, cynicism, loss of purpose
Compassion Fatigue / Secondary Traumatic Stress
The natural, consequent behaviors and emotions resulting from knowing about a traumatizing event experience by a significant other. It is the stress resulting from helping or wanting to help a traumatized or suffering person.
Symptoms similar to PTSD (sleep disturbances, flashbacks/memories, nightmares, anxiety, avoidance, hyperarousal)
Vicarious
Individuals who work with victims may experience profound psychological effects, effects that can be disruptive and painful for the helper and can persist for months/years after the work with traumatized individuals
Cumulative and permanent and will manifest in the personal and professional life of the helper.
Causes profound change in helper’s core sense of self
Individual identity
Worldview
Ability to manage emotions
Maintain positive self-esteem
Ability to connect with others
Can also impact sense of safety, trust, control, dependence, and intimacy
Prevention of Burnout/Compassion Fatigue/Vicarious Trauma
Quality Supervision
Peer Consultation
Education & Training
Personal coping mechanisms
Spirituality
Limiting number of hours / per week
Environmental settings
Work/life balance
Debriefing
Variety of clients
Leave work at work
Establishing boundaries
Recognizing Medical Emergencies
Breathing problems
Change in mental status
Chest pain
Choking
Coughing excessively
Fainting or loss of consciousness
Sudden, severe pain anywhere in the body
Sudden dizziness or weakness
Change in vision
Unusual headache
Inability to speak
Slurred speech
Lack of alertness or diminished
response
Inability to suddenly move limbs
Therapist Actions
Remain calm, do not panic
Assess the situation
Take charge
Be real & authentic
Formulate a Plan
Personal Emergencies for the Therapist
Phone call received during session
Feeling unwell or sick
Medical emergency
Attending another client emergency
Canceling sessions prior to session, during session, longer duration
Impact on Body
Reactions can be delayed hours, days, and weeks
Impact can last a few days, weeks, months, or longer depending on the severity of the crisis, personal experience with crisis/trauma, and developed responding style
Important to know previous traumas in case they respond differently
Physical Response
Nausea
Upset Stomach
Tremor
Sweating
Diarrhea/Constipation
Headache
Mental Response
Slower Thinking
Fearful Thoughts
Memory Problems
Detachment
Flashbacks
Feeling Insecure
Emotional Response
Anxiety
Guilt
Grief
Sadness
Overall Numb
Irritability/Anger
Behavioral Response
Crying
Hyperactivity/Agitation
Withdrawal
Increased Drug Use
Snapping at Others
Loss of Motivation
Long Term Impact on Body
Cardiovascular Illness
Immune Functioning
Gastrointestinal Conditions
Musculoskeletal & Pain Disorders
Neurological Disruption
Long Term Impact on Cognitive Functioning
Impaired Problem Solving
Impaired Decision Planning
Intrusive Thoughts, Hyperarousal
Memory Impairment
Values & World View
Long Term Impact on Psycho-Emotional
Emotional Dysregulation
Dissociation
Depersonalization
Derealization
Mood/Anxiety/Substance
Abuse/PTSD Disorders
Long Term Impact on Behavioral
Avoidance
Withdraw from Social/Interpersonal
Relationships
Self-Medicating
Re-Enactment
High-Risk & Self-Injury
Symptom Development and DSM
Acute Stress Disorder
PTSD
Reactive Attachment Disorder
Disinhibited Social Engagement Disorder
Adjustment Disorders
Anxiety Disorders
Depressive Disorders
Substance-Related & Addictive Disorders
Personality Disorders
Somatic Symptoms & Related Disorders
Elder/Dependent Abuse
Any person 60+
Dependent Adult 18-59 with physical or mental limitations that restrict
ability to care for themselves
1 in 10 people 60+ who live at home experience abuse
The number of abuse reports increased 74% from 2004 to 2014
The most frequently reported abuse by others is financial. Financial institution employees became mandated reporters on January 1, 2007
Over 225,000 Californians become victims each year, but experts believe the problem to be much larger.
Neglect
occurs when someone who is caring for an elder or a dependent adult fails to assist in
personal hygiene
provision of food, clothing, or shelter
fails to provide necessary physical or mental health care
fails to protect from health or safety hazards
fails to prevent malnutrition or dehydration.
also present if an elder or dependent adult cannot take care of themselves because of poor cognitive functioning, mental limitations, substance abuse, or chronic poor health.
Assault
unlawful attempt, coupled with a present ability, to commit violent injury on the person of another.
Words alone are insufficient to constitute an assault. However, when words are combined with actions, such as the raising of a fist or the brandishing of a knife or firearm, an assault is likely to have occurred.
Assault with a Deadly Weapon
the test of whether something is a deadly weapon is basically whether the object, instrument, or weapon is used in such a manner as to be capable of producing death or great bodily injury.
Battery
when there has been a willful and unlawful use of force or violence upon the person of another.
A punch in the nose would be a willful and unlawful use of force, but the law does not require that the physical contact be that severe.
A slight touching can be enough if the touching is unprivileged.
A shove or just as a pat on the buttocks could constitute a battery.
Physically restraining an elder or dependent adult
Grabbing and holding someone is a type of physical restraint.
Physical restraints are also used in hospitals, skilled nursing facilities, and other care facilities to prevent patients from harming themselves or others. In general, however, physical restraints should only be used pursuant to a physician’s orders, on a temporary basis, to prevent an elder or dependent adult from harming themselves or others. If a physical restraint is being used to restrain an elder or dependent adult for any other purpose, such as for punishment or the convenience of staff, the incident should be reported as abuse
Emotional Abuse
Fear, agitation, confusion, or severe depression or other forms of serious emotional distress engendered by intimidating behavior, threats, harassment, or deceptive acts or false or misleading statements made with malicious intent to agitate, confuse, frighten, or cause severe depression or serious emotional distress of the elder or dependent adult.
Sexual Battery
touching of an elder’s or dependent adult’s “intimate parts” for sexual arousal or sexual gratification without consent (including over clothing).
Rape in concert
act of rape that is committed by more than one individual against a victim.
Incest
sexual relationship between a parent and a child; ancestors or descendants of every degree; brothers and sisters (of the half or whole blood); or uncles and nieces or aunts and nephews.
Sodomy
act of sexual contact in which the penis of one person contacts the anus of another person.
Oral copulation
act of copulating the mouth of one person with the sexual organ or anus of another person.
Sexual Penetration
penetration of a genital or anal opening or causing another to so penetrate, against a person’s will, for the purpose of sexual arousal, gratification, or abuse by any foreign object, substance, instrument, or device.
Lewd and lascivious acts
Individual has used force, duress, violence, menace, or intimidation to get a dependent person to perform sexual acts for the caretaker’s own sexual gratification
Abandonment
deserting or willfully forsaking an elder or dependent adult under circumstances in which a reasonable person would continue to provide care and custody
Abduction
taking an elder or a dependent adult out of California or preventing them from returning to California without their consent
Isolation
preventing an elder or a dependent adult from receiving their mail or phone calls; meeting with their visitors; preventing an elder or dependent adult from leaving; or telling a visitor that the elder or dependent adult is not present or does not to interact with the visitor when such information is false.
Financial Abuse
A person or entity takes, conceals, appropriates, or retains real or personal property of an elder or dependent adult for a wrongful use or with intent to defraud.
Exceptions to reporting
If an elder or a dependent adult tells a psychotherapist that he or she has been abused physically or financially, abandoned, abducted, isolated, or neglected, the psychotherapist does not have to report the incident if all of the following things are true:
The psychotherapist is not aware of any independent evidence that corroborates the statement of the alleged abuse.
The elder or dependent adult has been diagnosed with a mental illness or dementia, or is the subject of a court-ordered conservatorship because of a mental illness or dementia.
In the exercise of clinical judgment, the psychotherapist reasonably believes that the alleged abuse did not occur
2+ Therapists Filing
Two or more health practitioners may file a single report if the practitioners are all present and agree that abuse has occurred or conclude that at least a suspicion of abuse has risen
It is possible for a trainee and a supervisor, or an associate and a supervisor, or a licensee in conjunction with other health practitioners, to combine their reporting obligations and file a single report.
Neglect Signs
Poor hygiene, dirty or torn clothes or lack of appropriate shelter
Medical conditions that go untreated
Malnutrition and dehydration
Bed sores
Physical Signs
Injuries that are incompatible with explanations
Bruises, scratches, or other injuries
Inappropriate use of a physical restraint or medication
Emotional Signs
Elderly person or dependent adult is withdrawn secretive or is hesitant to talk freely around caregiver
Family members or caregivers isolate the elder or dependent adult, restricting contact with other family members or friends
Financial Signs
Unusual bank account activity including unexplained ATM withdrawals
Unpaid bills, eviction notices or discontinued utilities
Implausible explanations given about an elder or dependent adult's finances
Changes in spending patterns often accompanied by the appearance of a new "best friend"
Missing money, checks, or personal items
Sexual Signs
Difficulty walking or sitting
Signs of depression or withdrawal
Bruising or marks near genital region
Symptoms of STI or UTI
Physical abuse resulting in serious bodily injury (at a long-term care facility)
Phone report within 2 hours of observing or obtaining knowledge
Written report within 2 hours of phone report
Physical abuse not resulting in serious bodily injury (at a long-term care facility)
Phone report within 24 hours of observing or obtaining knowledge
Written report within 24 hours of observing or obtaining knowledge
Suspected abuse caused by a resident of a long-term care facility and they have a diagnosis of dementia and there is no bodily injury
Phone report immediately or as soon as practicably possible
Written report within 24 hours of acquiring the information
Suspected abuse (not physical) (at a long-term care facility)
Phone report immediately or as soon as practicably possible
Written report within 2 working days
Abuse occurring in a state mental hospital or developmental center and result led to death or sexual assault
Phone and written report within 2 hours of acquiring the info
Suspected abuse occurred anywhere other than long term care facility or state facility
Phone report immediately or as soon as practicably possible
Written report within 2 working days
Mandated Reporting
In your professional capacity
When you have knowledge of or reasonable suspect
If you observe or suspect child neglect in your capacity
When you have knowledge or reasonable suspicion
When you have reasonable suspicion, it is objectively reasonable for a person to entertain suspicion
Suspicion of child abuse or neglect
Know key terms and familiarize themselves with definitions
Child Abuse
Person under the 18 years old
Past abuse or neglect of someone who is an adult (18 years of age or older) at the time of disclosure does not warrant a suspected child abuse report.
Past abuse or neglect of an alleged victim who is still under the age of 18 does call for a mandatory report, even if you are provided with information that a report has already been made sometime in the past.
Access to children by the alleged perpetrator does not, in and of itself, constitute reasonable suspicion of child abuse. You should consider the known facts and surrounding circumstances to determine if you reasonably suspect abuse or neglect of children by the alleged perpetrator.
The law does not limit reporting reasonable suspicion of abuse or neglect of children to only those residing in California.
Reportable
Physical injury or death inflicted by other than accidental means upon a child by another person
Sexual abuse
The willful harming or injuring of a child or the endangering of the person or health of a child
Unlawful corporal punishment or injury as defined
Neglect.
Physical Injury or Death
Unless it was an accident, physical injury or death inflicted upon a child by another person warrants a mandatory report. Exceptions include:
Accidental injury or death
A mutual affray between minors does not fall under the definition of “child abuse or neglect.”
Injuries caused by the reasonable and necessary force used by a peace officer acting within the course and scope of their employment.
Sexual Assault
includes, but is not limited to, rape, statutory rape (certain instances), rape in concert, incest, sodomy, lewd or lascivious acts upon a child, oral copulation, sexual penetration, and child molestation.
Sexual abuse also includes the intentional touching of genitals and intimate parts of a child by the perpetrator or of the perpetrator by the child for purposes of sexual arousal or gratification.
Intentional masturbation by the perpetrator in a child’s presence also falls under the definition.
Nonconsensual sexual activity and incest (even if consensual) involving minors always warrant a mandatory report.
Pregnancy of a minor does not, in and of itself, constitute a basis for reasonable suspicion of sexual abuse. Other factors, such as consent, age, and indications of exploitation, should be considered to determine whether a report should be made
Sexual Exploitation
Conduct involving matter that depicts a minor engaged in obscene acts. Alleged perpetrator prepares, sells, or distributes matter depicting a minor engaged in obscene acts. Obscene acts consist of nudity, erotic poses, or sexual activity.
Involves any person who knowingly promotes, aids, assists, employs, or uses child prostitution, or who persuades, induces, or coerces a child to engage in prostitution or a live performance involving obscene sexual conduct; or to pose or model alone or with others for purposes of preparing a film, photograph, negative, slide, drawing, painting, or other pictorial depiction involving obscene sexual conduct.
Includes situations in which a person depicts a child in, or who knowingly develops, duplicates, prints, downloads, streams, accesses through any electronic or digital media, or exchanges, a film, photograph, videotape, video recording, negative, or slide in which a child is engaged in an act of obscene sexual conduct, except for those activities by law enforcement and prosecution agencies and other persons defined in the law
Warning Signs of Sexual Abuse
Trouble walking or sitting.
Displays knowledge or interest in sexual acts inappropriate to his or her age, or even seductive behavior.
Makes strong efforts to avoid a specific person, without an obvious reason.
Doesn’t want to change clothes in front of others or participate in physical activities.
A sexually transmitted disease (STD) or pregnancy, especially under the age of fourteen.
Runs away from home.
Emotional Damage
Knowledge or who reasonably suspects that a child is suffering serious emotional damage or is at substantial risk of suffering serious emotional damage (may make a report, but it is not mandated.) States of being or behavior that include but are not limited to
severe anxiety
Depression
Withdrawal
Aggressive behavior toward self or others
Warning Signs of Emotional Abuse
Excessively withdrawn, fearful, or anxious about doing something wrong.
Shows extremes in behavior (extremely compliant or extremely demanding; extremely passive or extremely aggressive).
Doesn’t seem to be attached to the parent or caregiver.
Acts either inappropriately adult-like (taking care of other children) or inappropriately infantile (rocking, thumb-sucking, throwing tantrums).
Unlawful Corporal Punishment or Injury
Involves a situation where a person willfully inflicts upon any child cruel or inhuman corporal punishment or injury that results in a traumatic condition (a condition of the body, such as a wound, or external or internal injury).
Warning Signs of Physical Abuse
Frequent injuries or unexplained bruises, welts, or cuts.
Is always watchful and “on alert” as if waiting for something bad to happen.
Injuries appear to have a pattern such as marks from a hand or belt.
Shies away from touch, flinches at sudden movements, or seems afraid to go home.
Wears inappropriate clothing to cover up injuries, such as long-sleeved shirts on hot days.
Situation in Schools
Situations that involve an employee of a public school using reasonable and necessary force to stop a disturbance that threatens physical injury to a person or damage to property, to defend themselves, or to obtain possession of weapons or other dangerous objects within control of a student do not warrant a report.
Situations in which a teacher, vice principal, principal, or other certificated employee of a school district, while performing their professional duties, uses the same degree of physical control over a student that a parent would be legally privileged to exercise to maintain basic order are not reportable as abuse.
Neglect
means the negligent treatment or the maltreatment of a child by a person responsible for the child’s welfare under circumstances indicating harm or threatened harm to the child’s health or welfare.
both affirmative acts and omissions on the part of the responsible person.
medical care due to religious reasons is not reportable
Severe Neglect
Means the negligent failure of a person having the care or custody of a child to protect the child from severe malnutrition or medically diagnosed nonorganic failure to thrive.
Severe neglect also includes situations where any person having the care or custody of a child willfully causes or permits the person or health of the child to be placed in a situation such that their person or health is endangered, including the intentional failure to provide adequate food, clothing, shelter, or medical care.
General Neglect
Means the negligent failure of a person having the care or custody of a child to provide adequate food, clothing, shelter, medical care, or supervision where no physical injury to the child has occurred.
Neglect may also be present when parents or caregivers are abusing alcohol or drugs and are unable to provide their children with proper supervision or care. The use of alcohol or drugs by a parent or caregiver, in and of itself, does not constitute reasonable suspicion of neglect. Whether the alcohol or drug use impacts the care and supervision of the child in any way should be considered.
Warning Signs of Neglect
Clothes are ill-fitting, filthy, or inappropriate for the weather.
Hygiene is consistently bad (unbathed, matted and unwashed hair, noticeable body odor).
Untreated illnesses and physical injuries.
Is frequently unsupervised or left alone or allowed to play in unsafe situations and environments.
Is frequently late or missing from school.
Characteristics of Crisis Counselor
Life experience - can make us more empathetic
Poise - remaining calm under pressure
Even if unsure of what’s going on
Creativity and flexibility - being adaptable with interventions
Intellectual quickness - being able to think quickly and adjust as needed
Energy, resilience, and optimism - personal self-care, energy, and energy and outlook
Multicultural competence - understanding how culture shapes reactions to crisis
Balance of optimism and realism - holding hope and realistic awareness
Courage - showing up in the face of fear, modeling techniques
Identify client strengths - recognize and enforce client’s strengths
Crisis Work
Resolve immediate concerns and develop short term coping skills
Reduce immediate stress and incapacitation
Return to normal
Psychoeducation and symptom management
Short-term, directive
Often multiple helpers who interact with the client at different times/places
Employs multiple forms of intervention based on context and circumstances
Long-Term Therapy
Resolve life goals through the development of measurable objectives
Provide long-term strategies for resolution for resolution of life stressors
Change behaviors, cognitions, affect
Individual or group
Long-term, non-directive
One helper who works individually with client or in small groups
Development of therapeutic alliance based on theory
SAFE-R
Stabilization of situation
Acknowledgement of crisis
Facilitation of understanding
Encouragement of adaptive oping
referral/restorement of independent functioning
Acute Traumatic Stress Management
Assess for danger/safety
Consider mechanism of injury
Evaluate level of responsiveness
Address medical needs
Observe and identify
Connect with individual
Ground the individual
Provide support
Normalize the response
Prepare for the future