Defining Moments: Right vs Right and Dirty Hands (Video Notes)

Flashcards covering key concepts from the video notes on dirty hands, right-versus-right conflicts, crucibles of character, and the pragmatic framework for ethical decision-making in management.

What is a 'dirty hands' problem in management?

A right-versus-right conflict where two or more ethically correct actions compete, and choosing one means leaving another undone; leadership involves moral compromises.

In Rebecca Dennet’s branch-closure case, what right-versus-right conflict did she face?

Whether to disclose the rumor (tell the truth) while maintaining confidentiality promised to her boss and to regulators.

How do right-versus-right conflicts differ from right-versus-wrong conflicts?

Right-versus-right involves choosing between two legitimate obligations; there is no clear 'wrong' option, whereas right-versus-wrong pits two incorrect or illegal options.

What are 'Crucibles of Character' in the context of management?

Leadership situations that test and can destroy or strengthen a leader’s moral character; shared by Sartre and Barnard.

What does Sartre’s 'Dirty Hands' passage suggest about governing innocently?

'How you cling to your purity… Do you think you can govern innocently?' It suggests leaders cannot govern without dirty hands; purity is an unattainable ideal.

What does Chester Barnard say about leadership and morality?

The struggle to maintain cooperation can morally destroy some leaders; leadership is a continuous and morally charged struggle.

How are Sartre and Barnard connected in their view of leadership?

Both argue that positions of power impose moral challenges and that leadership acts are crucibles that shape or ruin character.

Why do dilemmas in management often originate, according to the notes?

Because leadership carries responsibilities that can conflict with each other or with personal values, making it impossible to satisfy all moral claims.

What is meant by the 'finality' of right-versus-right decisions?

Once made, the decision is irreversible and constitutes a permanent record in one’s life and organization.

What is 'Beyond Inspirational Ethics' about in this book?

It argues that inspirational speeches alone don’t help with serious conflicts and dirty hands; it offers a pragmatic, framework-based approach instead.

What is the book’s framework for approaching right-versus-right conflicts?

A series of phrases and questions grounded in philosophy that prompt reflection and self-assessment rather than prescribing simple answers.

What are the three basic characteristics of defining moments?

They reveal values, test commitments, and shape the person and the organization.

Why can’t right-versus-right problems be sorted into traditional categories?

Because they combine ethical responsibilities, personal commitments, and practical pressures that don’t fit neat boxes.

What are the urgent questions managers should consider about defining moments?

How to think about defining moments and how to resolve them in ways you can live with.

What is the overall aim of the book’s approach to difficult choices?

To help managers reflect on tough conflicts and resolve them with a practical, philosophy-informed framework rather than relying on inspirational slogans.