Deca Emotional Intelligence

Describe the nature of emotional intelligence (PQ)

Emotional intelligence is knowing ones emotions through self awareness. The ultimate measure of emotional intelligence of emotional intelligence is to handle relationships with others and even assist others with the management of their emotions.

Emotional intelligence is a set of personal skills in the following areas.

• Foster self-understanding to recognize the impact of personal feelings on others.

• Develop personal traits to foster career advancement.

• Apply ethics to demonstrate trustworthiness in working with others.

• Exhibit techniques to manage emotional reactions to people and situations.

• Identify with others' feelings, needs and concerns to enhance interpersonal relations.

• Use communication skills to foster open, honest communications.

• Use communication skills to influence others' point of view.

• Apply problem solving techniques to obtain solutions to issues and questions.

• Manage stressful situations to minimize negative workplace situations.

• Implement teamwork techniques to accomplish goals.

• Employ leadership skills to achieve workplace objectives.

• Manage internal and external business relationships to foster positive interactions.

Explain the concept of self esteem (PQ)

Self esteem is the way you perceive your worth or value as a person. It is an important skill that allows you to believe in yourself and helps you relate positively to others. You can demonstrate positive self esteem by treating others with respect and friendliness, dressing appropriately on the job, and behaving in a confident yet courteous manner.

Recognize personal biases and stereotypes (PQ)

A stereotype is an oversimplified distorted belief about a person or a group. It is important to recognize personal biases or stereotypes so that we may correct them. When you learn about others you become more tolerant and understanding.

Assess personal strengths and weaknesses (PQ)

When assessing your strengths and weaknesses, many areas can be explored. Interpersonal skills that can be assessed include self esteem, attitude, initiative, self control, creativity, flexibility, stress management, and time management skills. You will also want to assess more concrete skills and abilities. These are things that you will be asked to do in the workplace, such as selling a product or organizing an activity.

relating back:

Complete a self-assessment by asking yourself if you have these types of skills and taking inventory of your workplace values and needs. Determine what skills you are lacking and where you can make improvements. Develop your skills and abilities by reading, observing, and working in a real-world situation.

Assess personal behavior and values (PQ)

Examples: self esteem, attitude, initiative, self control,creativity, flexibility, stress management, and time management skills.

Identify desirable personality traits important to business (PQ)

There are many characteristics of successful businesspeople, including persistence, creativity, responsibility, confidence, and enthusiasm. A businessperson should be inquisitive, goal-oriented, independent, a risk taker, and action oriented. Essential skills for running a business include the following: communication, math, problem solving, technology, decision making, organizing, teamwork, social, and basic business skills.

Exhibit self-confidence (PQ)

Self-confidence can be demonstrated by how you present yourself and through your actions. It is shown in your personal hygiene and the way you dress. It can also be shown through your relationships with others and your work habits.

Demonstrate interest and enthusiasm (PQ)

Interest and enthusiasm can be demonstrated verbally and non-verbally. When speaking choose words that are descriptive, vary your tone, listen and ask relevant questions. Non-verbal cues can be seen in your facial expressions, body language and eye contact.

Demonstrate initiative (PQ)

1. Always be alert for ways to improve something

2. Take it upon yourself to always be the first to adopt the newest company policies

3. Stay alert for ideas to simplify the processes

4. Go above and beyond

Demonstrate honesty and integrity (PQ)

Honesty is more than just telling the truth, it means maintaining confidentiality and having respect for company property. It is the basis of a trustworthy business relationship.

Demonstrate responsible behavior (PQ)

Responsible behavior is made up of five essential elements: honesty, respect, fairness, accountability, courage

Demonstrate fairness (PQ)

-providing equal opportunities

-not using bias/stereotypes

-objective conflict resolution

Assess risks of personal decisions (PQ)

-look ahead + see where decisions take you

-know the pros and cons of any decision

Assess risks to avoid the worst outcome, or be prepared for it.

Demonstrate ethical work habits (PQ)

Ethics are the values and moral principles that guide us. Examples include honesty, respect, and equity. (respect company, treating people fair)

Take responsibility for decisions and actions (PQ)

When taking responsibility be confident. If there are consequences, be clear that the action is your fault and don't throw unnecessary blame on others

Manage commitments in a timely manner (CS)

When managing commitments, you want to

-create a schedule to help organize commitments

-set goals and prioritize

-prioritize

-delegate as necessary

Exhibit a positive attitude (PQ)

In order to exhibit a positive attitude, you need to be appreciative of yourself and others, recharge yourself and be energetic, volunteer your time, and avoid negative work attitudes.

Demonstrate self control (PQ)

Self control is the ability to control oneself, in a particular one's emotions and desires or expression of them in one's behavior, especially in difficult situations. You need to keep you personal emotions in check, you can do this with breathing exercises.

Explain the use of feedback for personal growth (PQ)

The way feedback is given often affects the way you accept it. Destructive criticism focuses just on the bad things and gives the recipient no help. Conversely, constructive criticism is designed to be helpful. It is said calmly with a focus on the problem, not the person, and suggestions for improvements are given. Anyone who is new to a job must accept criticism.

One can control his/her reaction to feedback. Maintain a positive attitude and try to avoid getting defensive. People who respond to negative feedback in a positive way generally impress others. Those who work on correcting their weaknesses tend to move ahead in their careers. When giving feedback, it is important that your message be clear and easily understood. Give feedback in a nonthreatening manner, discussing problems with others one-on-one when possible.

Adjust to change (PQ)

Change is a constant, so we need to accept it and be optimistic about it. It is important to address issues that may stem from a change.

Respect the privacy of others (PQ)

In order to respect the privacy of others, you need to keep confidentiality regarding work and don't intrude unnecessarily on the work of others.

Show empathy for others (PQ)

1. Put aside your viewpoint, and try to see things from the other person's point of view

2. Validate the other person's perspective.

3. Examine your attitude

4. Listen

5. Ask what the other person would do

Maintain the confidentiality of others (CS)

1. Keep yourself informed of all laws and regulations regarding the handling of personal information

2. Don't share information with people who don't need it

3. Keep written information in a safe place

4. Don't gossip

Exhibit cultural sensitivity (CS)

Cultural sensitivity is the awareness and sensitivity of other practice and cultures.

Cultural sensitivity skills can encompass a wide array of abilities depending on the diversity of your employees and clientele and how culturally sensitive you want your employees to be.

Providing training to your employees can improve their cultural sensitivity skills at work. Monitor interactions between employees during the work day and note whether your employees' cultural sensitivity skills have improved.

Leverage personality types in business situations (SP)

Analytical

- facts figures

- uncomfortable with emotions

Driver

- gets to the point

- will challenge you

Amiable

- values feelings

- doesn't want conflict

Expressive

- big ideas

Explain the nature of effective communication (PQ)

Communication is the process of exchanging messages between a sender and receiver. Effective communicators need to understand channels of communication and media, effective listening skills, barriers(distance, poor language), and non verbal cues.

examples:

- clarity

- completeness

- conciseness

- concreteness

- consideration

- correctness

- courtesy

Explain ethic considerations in providing information (SP)

Ethical business practices insure that the highest standard of conduct are observed in a company's relationship with everyone in the company and those affected. It is ethical if it is lawful and not embarresing if it goes public

many business develop core values to guide their decisions (should be clear just hiring process and day to day)

Solicit feedback (SP)

- When soliciting feedback, you should start with highlighting exactly what answers you are looking for.

- Choose specific people you'd like answers from

- Make sure the feedback you get is directly related to moving the project along

- Create a directive with specific examples and questions

Use social media to solicit new ideas and solutions (SP)

There are many sites that you can use to find ideas and solutions (ex: stumble upon, Pinterest). Also use social media to see what competitors are doing to get ideas from them.

"Sell" ideas to others (SP)

- Explain opportunities and benefits

- Evidence, emotion, and reasoning can sell an idea to an audience

Core idea sheet

1. problem or opportunity

2. idea

3. features of the idea

4. what needs to be done

Persuading others (SP)

- Logos (statistics and reasoning)

- Pathos (feeling and emotion)

- Ethos (expertises and qualifications)

Demonstrate negotiation skills (SP)

- Discuss terms

- Clarify goals

- Brainstorm win-win solutions

- Agree on a contract

- Implement course of action

Use appropriate assertiveness (PQ)

Exhibit self-confidence and assurance without being aggressive by being negotiable and encouraging. (confidence is key)

Use conflict-resolution skills (CS)

Conflict can be resolved through collaboration, compromise, or avoidance.

Explain the nature of office politics (CS)

Office politics is a scenario in which multiple employees battle for dominance over decision-making.

It can be helpful (clear leader) or harmful (uncontrollable conflict).

Overcome problems and difficulties associated with office politics/turf wars (CS)

By using negotiation techniques, office drama can be resolved in an effective manner.

Explain the nature of stress management (SP)

- Reward systems

- Diving tasks sequentially

Participate as a team member (CS)

Teamwork include leaderships and collaboration. The main key as a team mate is to provide input to a task and facilitate new initiative

Use consensus-building skills (SP)

A consensus is a general agreement. It can be reached through negotiation techniques, specifically compromises.

Motivate team members (SP)

An encouragement and reward system is the best way to motivate team members. Incentives lead to more motivation and satisfaction and overall greater business success.

Explain the concept of leadership (CS)

Leadership is the concept of an individual or group of individual managing administrative tasks for an organization.

Types of Leadership:

Authoritarian - strictly professional

Paternalistic - father figure, more personal

Democratic - social equality

Laissez Faire - workers have all power

Transactional - system of rewards/punishments

Transformational - leads change and initiative

Explain the nature of ethical leadership (CS)

Ethical leadership is leadership that is directed by respect for ethical beliefs and values and for the dignity and rights of others. It is thus related to concepts such as trust, honesty, consideration, charisma, and fairness.

Determine personal vision (CS)

Personal vision can be defined as a one's goal in life. What future success looks like to you

Example: start a company

Inspire others (CS)

- focus on relationships

- set goals

- listen actively

- speak up

Demonstrate adaptability (CS)

Adaptability is ability of an individual to adjust to changes in the workplace.

Example: always a plan B

Develop an achievement orientation (CS)

It is important that employees develop cognition and behavior relative to the interpretation and reaction to a variety of task. (Basically having the mindset that you can always get better and achieve more)

Challenge the status quo (CS)

-Think outside the box/deviating from norm

-in a positive, useful way

Lead change (CS)

- Assess the current situation

- Find areas for improvement

- Brainstorm solutions

- Implement a course of action

*remember change is the only constant

Enlist others in working toward a shared vision (CS)

- motivation

- postive attit

- empathy

- conflict resolution

Coach others (CS)

Others may need coaching and leaders should do so by assessing weaknesses, brainstorming solutions, and suggesting them in an assertive manner.

Treat others fairly at work (PQ)

Everyone should be treated the same, be heard, and have their rights protected regardless of race, gender, age, religion, or sexual orientation.

Foster positive working relationships (CS)

Positive working relationships can be fostered through methods such as appreciating others, being positive, and building rapport with co-workers and clients.

Maintain collaborative partnerships with colleagues (SP)

Colleagues should identify common goals, brainstorm collaborative solutions and win-win situations, and enact the steps when necessary to achieve such results

Explain the impact of political relationships within an organization (SP)

In order for someone to develop their career, they need to obtain power, so they have political relationships.

Good: enhance career

Bad: can create divides

Explain the nature of organizational culture (SP)

Organizational culture is a system of shared assumptions, values, and beliefs that govern how people behave. They have a strong influence on the people in organizations.

Interpret and adapt to a business's culture (SP)

Business culture is typically serious and professional, but often employees create specials quirks and inside jokes