Process Analysis & Design Exam 1

make-to-stock

serve customers from finished goods inventory

Assemble-to-order

combine a number of preassembled modules to meet customer expectations

Make-to-order

make the customers product from raw materials, parts, and components

Engineer-to-order

work with the customer to design and then make the product

Square

Task/operations

Diamond

decision point

Triangle or upside down triangle

storage areas or queues

arrow

flow of materials or customers

order winner

performance dimension highly valued by customers that differentiates a company’s products from its competitors

order qualifier

product dimension on which customers expect at a minimum level