mhr exam 2 RA

reading assesssment

self managed

Which of the following types of teams is made up of a group of employees who perform highly related or interdependent jobs while also taking on some supervisory​ responsibilities?

work team

A(n) ________ is a group whose individual efforts result in performance that is greater than the sum of the individual inputs.

the motivator

Which of the following team member roles primarily encourages and energizes other​ members

virtual

Which of the following teams use computer technology to tie together physically dispersed members in order to achieve a common​ goal?

problem solving teams

Which of the following describes a team of employees from the same department who meet for a few hours each week to discuss certain issues that need to be​ addressed, like improving​ quality, efficiency, and the work​ environment?

ingroup favoritsm

​________ is a perspective in which we see members of our ingroup as better than other​ people, and people not in our group as all the same.

psychological contact

Which of the following is an unwritten agreement that sets out what management expects from an employee and​ vice-versa

members go through conflict resolution

Which of the following describes the storming stage of group​ development?

social identity theory

​___________ is a perspective that considers when and why individuals consider themselves members of group.

role conflict

​_____________ occurs when compliance with one role requirement makes it difficult to comply with another.

allowing employees to participate in the process

The negative effects of downsizing can be reduced by​ __________________.

work specialization

Which of the following describes the degree to which activities in the organization are divided into separate​ jobs?

boundary spanning

​________________________ refers to engaging with others outside of an assigned department or group.

bureaucracy

Which of the following organizational designs has the primary strength of performing standardized activities in a highly efficient​ manner?

team

Which organizational structure replaces departments with empowered​ teams, eliminating the horizontal boundaries and external barriers between customers and​ suppliers?

emotions

​Anger, contempt,​ enthusiasm, envy,​ fear, frustration,​ disappointment, joy, and love are all examples of which of the​ following?

affect

A broad range of feelings that people experience is called​ ________.

employees should not ignore emotional workplace events

Affective events theory provides all of the following insights EXCEPT​ ________.

surface acting

Which of the following is typically associated with increased stress and decreased job​ satisfaction?

illusory correlation

Most people believe that weather impacts​ mood, even when evidence suggests weather and mood are not connected. This is an example of​ ________________.

departmentalization

​Functional, product/service,​ geographical, and process are types of​ ___________.

organizational structure

Which of the following defines how job tasks are formally​ divided, grouped, and​ coordinated?

boundary spanning

Kumi is an HR Director who frequently engages with the Finance group and the Research and Development group in the organization. Kumi is engaging in​ __________.

simple

Which of the following organizational designs has a low degree of​ departmentalization, a wide span of​ control, centralized authority in a single​ person, and little​ formalization?

matrix

Which of the following organizational designs creates dual lines of authority and combines functional and product​ departmentalization?

It hinders coordination and limits the flow of information across the organization.

Which of the following is not a disadvantage of the matrix​ structure

virtual organization

​A(n) _______ is a​ small, core organization that outsources its major business functions.

network

Which of the following is not a form of a virtual​ organization?

circular

Which type of organizational structure places the executives at the center and spread their vision outward in rings grouped by​ function?

employees who remain with the organization may experiences stress and anxiety

Which of the following is a consequence of​ downsizing?

Keeping all downsizing plan information away from employees.

An effective strategy for downsizing would include all EXCEPT​ _______.

Downsizing does not lead to voluntary employee turnover.

Which of the following statements related to downsizing is not​ true?

bureacracy

Which of the following organizational structures is typically mechanistic or generally synonymous with mechanistic​ organizations?

centralization

Which of the following is not a major cause or determinant of organizational​ structure?

institutions

Which of the following determinants of organization structure involves cultural factors that lead many organizations to have similar​ structures?

In​ general, centralization contributes to higher employee job satisfaction

Which of the following statements about the effect of organizational design on employee behavior is true?​

cultural norms

Which of the following moderates the influences of organizational structure on employee​ satisfaction?

no relationship

Which of the following characterizes the relationship between the span of control and employee​ satisfaction?

Employees who remain with the organization may experience stress and anxiety

Which of the following is a consequence of​ downsizing?

Keeping all downsizing plan information away from employees

An effective strategy for downsizing would include all EXCEPT​ _______.

Downsizing does not lead to voluntary employee turnover

Which of the following statements related to downsizing is not​ true?

organizational structure

Which of the following describes a system of shared meaning held by an​ organization's members that distinguishes the organization from​ others?

In a strong​ culture, the​ organization's core values are both intensely held and widely shared.

What does it mean when an organizational culture is​ strong?

Dominant culture

Which of the following refers to a culture that expresses the core values a majority of organizational members share​ (in other​ words, an​ organization's distinct​ personality)?

material symbols

The size of​ offices, the elegance of​ furnishings, and attire are all examples of which of the​ following

Through unique​ terms, statements, or​ jargon, it describes essential​ individuals, suppliers,​ customers, or products. It serves as a common denominator to unite members.

Which of the following describes how language helps members identify with the​ culture?

rituals

Which of the following forms of culture transmission refer to repetitive sequences of activities that express and reinforce the​ organization's essential​ values?

socialization

Which of the following is a process that enables new employees to acquire the social knowledge and necessary skills to adapt to the​ organization's culture?

metamorphosis

Which of the following is a stage of the socialization​ model?

encounter

In which stage of the socialization process does an employee confront the possibility that their expectations about the job may differ from​ reality?

organizational climate

Which of the following refers to shared perceptions that organizational members have about their organization and work​ environment?

sustainability

Which of the following is not a potentially dysfunctional aspect of​ culture?

it directly reflects the shared perceptions of​ policies, practices, and procedures directed toward the work environment.

Which of the following is not one of the primary functions of​ culture?

reward and punish employees privately

Which of the following is not a way for a manager to develop an ethical​ culture?

positive

A culture building on employee​ strengths, rewards over​ punishments, and encouragement of individual vitality and growth is known as​ a(n) __________ organizational culture.

reward and punish (un)desired behavior

Which of the following is not a way for a manager to create a positive​ culture?

proactive, intentional, and​ goal-oriented change

Planned change is defined as​ ______.

selective information processing

Which of the following is an individual source of resistance to​ change?

alienation

Which of the following is not a method for overcoming resistance to​ change?

action research

Tobi begins implementing a change process in a company that involves​ diagnosis, analysis,​ feedback, action, and evaluation. Which of the following plans is Tobi​ following?

organizational development

Which approach to managing organizational change involves a collection of change methods intended to try to improve organizational effectiveness and employee​ well-being?

intergroup development

Which organizational development​ (OD) technique or intervention involves changing​ groups' attitudes,​ stereotypes, and perceptions about each​ other?

Team performance is merely the sum of each​ member's individual contribution.

Which of the following statements is false regarding​ teams?

groups tend to outperform teams

Which of the following is false regarding​ groups?

Both groups and teams establish behavioral expectations of members.

Which of the following highlights a real similarity between groups and​ teams?

a​ potential; no increase

The extensive use of teams creates​ __________ for an organization to generate greater outputs with​ ________ in employee headcount.

problem solving teams

Which of the following describes a team of employees from the same department who meet for a few hours each week to discuss certain issues that need to be​ addressed, like improving​ quality, efficiency, and the work​ environment?

A collection of two or more interdependent teams that share a superordinate goal

Which of the following defines a multiteam​ system?

​Self-managed work team

As Harley chooses what type of group or team to​ implement, the goal is to have the employees autonomously implement solutions and take responsibility for the outcomes of the solutions. Which of the following should Harley choose to implement in this​ situation?

Moving forward with the team despite failures and setbacks

Which of the following is not a way that​ cross-functional teams can become more​ successful?

Context, Composition, and Process

Which of the following represent the three general categories that influence team​ effectiveness?

the motivator

Which of the following team member roles primarily encourages and energizes other​ members?

Team effectiveness​ = Team Potential​ + Process Gains​ - Process Losses

Which of the following is a formula that illustrates how team processes impact team​ effectiveness?

Team state

Cohesion is an example of which of the​ following?

Encourage competition in teams

Which of the following is not an effective option for managers to use as they work to turn groups of employees into​ teams?

Cluster hiring

Which of the following refers to the practice of selecting an​ already-existing team to work in a new​ role?

It is needed multiple times in a​ team's lifetime, as needed.

Which of the following is true about team​ training?

Incentives should be distributed to team members equally.

Which of the following is not a best practice in providing incentives for exceptional​ teams?

Financial performance is the main priority.

Which of the following is NOT an important guideline when deciding to use​ teams?

Which of the following statements is most TRUE about work better performed by teams versus​ individuals?

Which of the following statements is most TRUE about work better performed by teams versus​ individuals?

Teams lead to increased costs and thus the benefits of using teams has to exceed the costs.

Which statement best reflects the relationship between the use of teams and an​ organization's costs?

Conflict while collaborating

Which of the following is the most common reason employees do not like working on​ teams?

formal; informal

A(n) _________ group is one defined by the​ organization's structure, whereas​ a(n) __________ group is one that appears in response to various personal needs.

Collective identification

Which of the following refers to how individuals connect with the aggregate characteristics of the groups to which they​ belong?

Their​ self-esteem is linked to what happens to the group.

According to social identity​ theory, why do people care so much about the failures and successes of their own​ groups?

Members go through conflict resolution.

Which of the following describes the storming stage of group​ development?

4​ - Transition phase initiating major changes

In which stage of the​ punctuated-equilibrium model does a group experience a concentrated burst of​ changes, dropping old​ patterns, and adopting new​ perspectives?

In stage​ 1, group members set a direction that is unlikely to be reexamined until later in the model.

Which of the following best describes the greatest challenge or downside that can occur in stage 1 of the​ punctuated-equilibrium model?

Psychological contract

Which of the following is an unwritten agreement that established mutual expectations between employees and​ employers?

role perception

Apprentices watch an expert perform the work and learn how they are supposed to act in a given situation.​ Therefore, apprenticeship programs shape​ apprentice's __________.

role expectation

Gabriel was recently extended a job offer for an accountant role. After accepting the job​ offer, the hiring managers​ (along with the future​ supervisor) took Gabriel aside. They said how grateful they were to fill the position with such a strong leader. Although the job was not a managerial​ position, they clearly wanted Gabriel to take on a leadership role beyond the other aspects of the role. Which of the following does this situation​ describe?

deviance

Spreading malicious and unfounded​ rumors, yelling and screaming at​ coworkers, and sexually harassing others are examples of which of the​ following?

norms

Which of the following refers to the acceptable standards of behavior within a group that are shared by the​ group's members?

conformity

Which of the following involves an individual feeling the pressure to go along with​ others' attitudes and​ behaviors?

social loafing

Which of the following describes the tendency for individuals to expend less effort when working collectively than when working​ individually?