Qualitative Process Analysis

These flashcards cover key vocabulary terms and definitions related to qualitative process analysis as discussed in the lecture.

Value-Added Analysis

A process analysis technique that identifies activities that add value to the customer and classifies them accordingly.

Non-Value-Adding Activities (NVA)

Activities that do not add value to the customer and customers would be unwilling to pay for.

Business Value-Adding Activities (BVA)

Activities necessary for the business operation that do not directly produce value for the customer but are essential to maintain the business.

Pareto Chart

A bar chart that helps prioritize issues by showing their impact, sorted in descending order.

Waste Analysis

The process of identifying and eliminating non-value-adding activities to improve efficiency.

Root Cause Analysis

A method used to identify the fundamental cause of issues or problems within a process.

Fishbone Diagram

A visual tool used in root cause analysis to systematically identify and display the possible causes of an issue.

6Ms of Cause Analysis

Machine, Method, Material, Man, Measurement, and Milieu; categories used to analyze the source of issues.

Issue Register

A document used to categorize and track identified issues, including details like impact and possible solutions.

PICK Chart

A prioritization tool that assesses issues based on their payoff and ease of implementation.