MNGT 1200 (FIRST TERM)

Organizational Communication-

This happens between departments, teams, and individuals in a

workplace to help the organization function smoothly.

Intercultural Communication

This is the exchange of messages between people from different

cultures, where understanding and respecting cultural differences is important.

Media Communication

This refers to the sharing of information with a large audience through

channels like TV, radio, newspapers, or social media.

Business Communication —Murphy, Hildebrandt, & Thomas (2007)

It is the process of sharing information between people within and

outside an organization that is performed for the commercial benefit of the organization

-Involves the constant flow of information and is

essential for decision-making and coordination.

Business Communication—Courtland L, Bovee & John V. Thill (2012)

- is the sending,receiving and the interpretation of messages within a business environment. It includes verbal and non-verbal communication happens through various channels.

Internal Business Communication

Anything that is sent from a subordinate to a manager or someone

higher up the organizational hierarchy is considered to be this form of business communication. Which type of business communication is being described?

Lateral Business Communication

Communication among co-workers in the workplace. This could be

interdepartmental communication or even departmental business. Which type of business communication is being described?

External Business Communication

Any communication that deals with clients, potential clients, vendors, or partners is considered in this type of B.C. Which type of business communication is being described?

Verbal

Face-to-face conversations, phone calls, video conferences. Which form of business communication is being portrayed?

Non-verbal

Body language, facial expressions, gestures, and posture. Which form of business communication is being portrayed?

Written Communication

Emails, reports, business letters, newsletters. Which form of business communication is being portrayed?

Visual Communication

Graphs, charts, diagrams, presentations. Which form of business communication is being portrayed?

Formal Channels

These are established communication structures within the organization such as office emails, and meetings. Which communication channel is being described?

Informal Channels

These refer to casual Interactions such as hallway conversations and social media groups. Which communication channel is being described?

Physical Barriers

Noise, distance and technological issues. Which communication barrier is being portrayed?

Language Barriers

Jargon, technical terms, and language differences. Which communication barrier is being portrayed?

Cultural Barriers

Differences in cultural values, norms and practices. Which communication barrier is being portrayed?

Emotional Barriers

Misunderstandings due to emotions like stress, frustration, or misinterpretation. Which communication barrier is being portrayed?

Perceptual Barriers

Different perspectives, assumptions, and biases. Which communication barrier is being portrayed?

Active Listening

Focused listening to understand the message clearly. Which way on overcoming communication barrier is being portrayed?

Clear and Concise Messaging

Avoid jargon and ambiguity; tailor the message to the audience. Which way on overcoming communication barrier is being portrayed?

Cultural Sensitivity

Acknowledge and respect cultural differences to avoid misunderstandings. Which way on overcoming communication barrier is being portrayed?

Feedback mechanisms

Encourage two-way communication to clarify messages and ensure understanding. Which way on overcoming communication barrier is being portrayed?

Building better teams

Fosters a positive team environment by promoting collaboration, reducing stress, and addressing conflicts quickly. Team members work more smoothly together and focus on solutions rather than problems. Which importance of BUSINESS COMMUNICATION is being described?

Preventing misunderstandings and conflicts

Good communication helps prevent misunderstandings by emphasizing active listening. Effective communicators listen carefully, respond appropriately, and address conflicts promptly while considering all perspectives. Which importance of BUSINESS COMMUNICATION is being described?

Improving customer service

Effective communication helps businesses understand customer needs, build trust, and maintain a strong service reputation. Clear and consistent interactions, whether online, in person, or in writing, strengthen customer confidence and loyalty. Which importance of BUSINESS COMMUNICATION is being described?

Meeting goals and earning success

Clear communication of short and long-term goals helps employees stay focused, motivated, and aligned with the company’s vision. When employees understand their roles in achieving these goals, loyalty increases, and turnover is reduced. Which importance of BUSINESS COMMUNICATION is being described?

Promoting creativity and innovation

Effective communication builds trust and encourages the open sharing of ideas. When employees collaborate without fear of judgment, creativity and innovation are more likely to flourish. Which importance of BUSINESS COMMUNICATION is being described?

Advancing individual career prospects

Strong communication skills demonstrate professionalism, problem-solving ability, and commitment, helping individuals earn promotions, leadership roles, and better career opportunities. Which importance of BUSINESS COMMUNICATION is being described?

Be clear and concise

This focuses on choosing the right words, avoiding unnecessary details, and delivering the message directly. The message is understood without confusion or distraction. Which way of improving BUSINESS COMMUNICATION is being described?

Prepare ahead of time

Planning what too say, gathering supporting information, and anticipating questions or concerns. This helps you communicate calmly, clearly, and confidently in any situation. Which way of improving BUSINESS COMMUNICATION is being described?

Be mindful of nonverbal communication

Body language, facial expressions, and gestures often communicate more than words. Aligning this cues with your message helps avoid confusion and builds trust. Which way of improving BUSINESS COMMUNICATION is being described?

Watch your tone

This affects how the message is received. Choosing the right words, volume, and intonation, especially in conflict, helps prevent misunderstandings and maintains professionalism. Which way of improving BUSINESS COMMUNICATION is being described?

Practice Active Listening

This means giving full attention, avoiding interruptions, and confirming understanding through paraphrasing and questions. This helps ensure the full message, not just the words, is understood. Which way of improving BUSINESS COMMUNICATION is being described?

Build Emotional Intelligence

This involves understanding and managing your own emotions while empathizing with others, leading to clearer, more respectful, and more effective communication. Which way of improving BUSINESS COMMUNICATION is being described?

Develop a workplace communication strategy

This ensures that the right message reaches the right people at the right time using the appropriate channel, helping information flow clearly and efficiently. Which way of improving BUSINESS COMMUNICATION is being described?

Create a positive organizational culture

A culture built on trust, transparency, and open dialogue makes communication more effective, reduces conflict, and encourages employees to speak and listen openly. Which way of improving BUSINESS COMMUNICATION is being described?

Feedback

It is the response or reaction given by the receiver to the sender’s message. It indicates whether the message was understood and helps maintain a clear and effective communication process.

Clear

Make the objective clear. Avoid complex words and phrases. Which of the 7Cs of COMMUNICATION is being described?

Concise

Keep it clear and to the point. Avoid Filler words. Which of the 7Cs of COMMUNICATION is being described?

Concrete

Be specific and not vague. Use facts and figures to support your message. Which of the 7Cs of COMMUNICATION is being described?

Correct

Try to avoid typos. Use the correct level of language, facts, and figures. Which of the 7Cs of COMMUNICATION is being described?

Coherent

Ensures that the message flows logically. Avoid covering too much. Which of the 7Cs of COMMUNICATION is being described?

Complete

Does the message contain everything it needs to? Which of the 7Cs of COMMUNICATION is being described?

Courteous

Being polite builds goodwill. Ensure the message is tactful. Which of the 7Cs of COMMUNICATION is being described?

Contextual factors

These are broad conditions or variables that influence communication, such as hierarchy, organizational culture, noise, and time. Which context in BUSINESS COMMUNICATION is being described?

Cultural Context

These refer to the values, beliefs, customs, and communication styles of the cultures involved. Which context in BUSINESS COMMUNICATION is being described?

Situational Context

This is the specific setting or environment where communication happens — such as a crisis, deadline pressure, or a casual meeting vs a formal event. Which context in BUSINESS COMMUNICATION is being described?