Unit 3: Conflict Management

A collection of flashcards covering key concepts related to conflict management, including definitions, sources, styles, skills, and best practices.

Conflict

Occurs when disagreements escalate into arguments or struggles between people with competing ideas or interests.

Common Sources of Conflict

Includes differences of opinion, dissatisfaction with working conditions, excessive workloads, lack of recognition, perceptions of unfair treatment, feelings of insecurity, personality clashes, miscommunication, and differing expectations.

Conflict Management

The process of resolving disputes, minimizing negative effects, and maximizing positive outcomes.

Key Skills in Conflict Management

Negotiation, creative thinking, and adapting tactics to the situation.

Benefits of Conflict Management

Reduces interpersonal issues, enhances client satisfaction, improves business outcomes, and encourages organizational learning.

Accommodating

A conflict management style where one puts others’ needs before their own, leading to quick resolutions.

Avoiding

A style that involves ignoring or delaying conflict, providing time for perspective but potentially worsening issues.

Compromising

Both sides give up something to reach middle ground, resulting in a quick solution but possible resentment.

Competing

One side insists on its viewpoint with no compromise, leading to quick decisions but potentially lowering morale.

Collaborating

A win-win solution where all parties are satisfied, preserving relationships but can be time-consuming.

Conflict Management Techniques

Includes steps like being aware of conflict, taking a rational approach, investigating situations, and deciding on a way forward.

Preventative Strategies

Consideration of strategies for the future to avoid conflicts from recurring.