OSCM 303 Operations Management: Types of Operations

This set of flashcards covers the key concepts from the OSCM 303 lecture on types of operations, including classifications of manufacturing and service operations, their characteristics, and definitions of specific types of production and service strategies.

What are the factors that classify operations in manufacturing and services?

Degree of flexibility, volume of output, amount of productivity, amount of customization vs. standardization, education, training, and skill set of the workers.

What are the five types of manufacturing operations?

Project, Job shop, Batch production, Repetitive or mass production, Continuous production.

What distinguishes a project shop from other manufacturing types?

Project shops produce custom, unique, one-of-a-kind items for individual customers.

What characterizes a job shop?

Produces small production lots or limited runs for a single customer with an intermittent process.

What is batch production in manufacturing?

Production of similar items in limited 'runs' or 'batches' using general purpose equipment.

Describe repetitive or mass production.

Involves producing one or a few highly standardized products in large quantities for a mass market.

What is continuous production?

Production of one or a few very highly standardized products continuously, 24/7, in very high volumes.

Explain the significance of make-to-order (MTO) in manufacturing.

MTO allows product customization per order, providing individualized options for customers.

What does mass customization mean?

A strategy of producing standardized products while incorporating limited customization for a target submarket.

How are services classified in OSCM?

By core vs. value-added services, specific operations types, service sector, and ancillary support services.

What are core services?

The primary services that define what the service provider does, characterized by mission and function.

What are value-added services?

Additional services that augment the core services but are not the primary focus of the service provider.

What is a service factory?

A service operation that delivers exactly the same service to a large body of customers all at once with little or no interaction.

Describe the conditions typically associated with mass service.

Delivers the same services to a large audience with limited individual contact and low level of customization.

What issues are associated with mass services and service factories?

Problems such as boredom, absenteeism, tardiness, and turnover due to repetitive tasks.

What are individual specialists in service operations?

Individuals performing unique, highly specialized activities, requiring a high level of skill and knowledge.

What distinguishes professional services from other service types?

They include ongoing activities and projects that require a high level of education and skill from service providers.

What is the role of ancillary and support services in organizations?

They provide necessary services that support primary operations but do not directly generate revenue.

What do service industries focus on?

Providing specific types of services as their primary mission, such as healthcare, hospitality, and financial services.