CSUF MGMT 340 Chapter 4

Affect

A broad range of feelings that people experience

Emotions

Intense feelings that are directed at someone or something

Moods

Feelings that tend to be less intense than emotions and that lack a contextual stimulus

Moral Emotions

Emotions that have moral implications

Positive Affect

A mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end

Negative Affect

A mood dimension that consists of emotions such as nervousness, stress, ad anxiety at the high end

Positivity Offset

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).

Affect Intensity

Individual differences in the strength with which individuals experience their own emotions

Illusory Correlation

The tendency of people to associate two events when in reality there is no connection

Emotional Labor

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work

Felt Emotions

An individuals actual emotions

Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job

Surface Acting

Hiding one's inner feelings and forgoing emotional expressions in response to display rules

deep Acting

Trying to modify one's true inner feelings based on display rules

Emotional Dissonance

Inconsistencies between the emotions people feel and the emotions they project

Mindfulness

Objectively and deliberately evaluation the emotional situation in the moment

Affective Events Theory (AET)

A model that suggests that workplace events cause emotional reactions on the part of employees which then influence workplace attitudes and behaviors

Emotional Intelligence

The ability to detect and to manage emotional cues and information

Emotional Contagion

The process by which peoples' emotions are caused by the emotions of others