email types and components

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10 Terms

1
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request

make request, provide rationale, call to action, state goodwill

2
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expectation

explain overall expectation, describe responsibilities, provide deadlines, discuss coordination, state goodwill

3
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Directions

state goal, step-by-step directions, state goodwill

4
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inquiry

provide responses, state goodwill

5
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announcement

gain attention, give announcement, provide details, call to action, state goodwill

6
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making claims

make claim, provide rationale, call to action, state goodwill

7
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appreciation

give thanks, provide rationale, state goodwill

8
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congratulations

display happiness, joy, positive sentiments, validate accomplishment, express confidence in their future.

9
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apologies

make acknowledgment, express regret, take responsibility, offer commitment, state goodwill

10
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sympathy

express sympathy, offer support, state goodwill