email types and components

request

make request, provide rationale, call to action, state goodwill

expectation

explain overall expectation, describe responsibilities, provide deadlines, discuss coordination, state goodwill

Directions

state goal, step-by-step directions, state goodwill

inquiry

provide responses, state goodwill

announcement

gain attention, give announcement, provide details, call to action, state goodwill

making claims

make claim, provide rationale, call to action, state goodwill

appreciation

give thanks, provide rationale, state goodwill

congratulations

display happiness, joy, positive sentiments, validate accomplishment, express confidence in their future.

apologies

make acknowledgment, express regret, take responsibility, offer commitment, state goodwill

sympathy

express sympathy, offer support, state goodwill