Session 10 Process Analysis and Improvement

Flashcards covering key vocabulary and concepts related to Process Analysis and Improvement from the lecture notes.

Business Process

A set of logically related tasks or activities performed to achieve a defined business outcome and create value for a customer.

Primary Process

A process that addresses the main value-added activities of an organization, creating value for external customers.

Support Process

A process that performs necessary, albeit not value-added activities, creating value for internal customers.

Process Mapping

The process of developing graphic representations of organizational relationships and/or activities within a business process.

FlowChart Process Map

A map that involves a defined start and finish connected by various process steps, typically arranged to describe the process from start to finish.

SwimLane Process Map

A map that features parallel workflows where various functions/people are organized within their horizontal 'swimlane' to describe responsibilities.

Value Stream Process Map

A diagram that illustrates the entire creation of value through a company, tracking progress from raw materials to customer delivery.

Efficiency

A measure of how well resources are utilized in producing outputs, calculated as a percentage.

Benchmarking

The process of comparing an organization's processes with those of others to identify best practices for improvement.

Lean

A perspective that focuses on identifying and removing waste from processes while promoting a culture of continuous improvement.

Six Sigma

An improvement framework focused on problem-solving and consistency using a defined set of analytical tools and rigorous data analysis.

Kaizen

A practice of making small, incremental process improvements over time using Lean principles.

Juran’s Costs of Quality

A framework describing how small prevention costs can avoid larger failure costs, including external and internal failure costs.

Total Quality Management (TQM)

A management approach focusing on quality and continuous improvement across an organization, emphasizing customer satisfaction.

PDSA Cycle

An iterative process for continuous improvement involving planning, doing, studying, and adjusting.

Control Chart

A statistical tool used to analyze the quality of processes over time to determine if changes are caused or random.

DMAIC

A Six Sigma improvement methodology standing for Define, Measure, Analyze, Improve, Control.

8 Dimensions of Quality

Garvin's framework identifying key characteristics of quality in products and services, including performance, features, and perceived quality.