Chapter 8: Health and Illness in HC

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4 Terms

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What are the components of healthcare organization culture?

  • Caring for the patient

  • Patient/Provider/Environmental safety

  • Mutual Respect

2
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What is Organizational Culture?

A system of shared  practices, values, purposes, mindsets, behaviors (Peter sand Waterman, 1984)

3
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What constrains and guides individual action?

Organizational Culture

4
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What are characteristics of organizational culutre?

Created, reinforced, changed, exported/imported

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