Aspects of an on-line medical or health
expert system:
• Can store more knowledge than one
person.
• Can be kept up to date.
• Helps to give a more accurate decision.
• Available 24/7.
• Lower cost than employing NHS staff,
e.g. in a call centre.
• Allows access to an expert where not
available locally.
• A good expert system explains its
decision / gives probabilities so that a
user can decide whether to accept the
decision or not
• Allows employees to learn from the
system