Black Rock - Procedures & Workflow (Shots, Milk, Iced drinks, Chillers, Cleaning)

What are the 9 steps of pulling espresso?

Remove old handle → rinse → knock grounds → choose grinder → swap handles → grind → lock in → place tin → pull shot.

What affects shot window?

Portafilter temperature, grind staleness, humidity, ambient temperature.

How is an iced drink built?

Flavor in mix tin → dump shots → stir → milk to fill line → ¾ ice in cup → pour → tom-tom → lid.

What does “flavour, shots, milk” mean?

Order in which iced drinks are built.

How are hot drinks built?

Steam milk → flavor in cup → shots on flavor → stir → milk/foam in.

What are tin-fill guidelines?

Small tin half full for lattes/breves; large tin ¾ full for mochas.

How is a chiller made?

Add flavor → pour shots → add ice-cream base to line → add ice → blend → drizzle cup → pour → lid.

What blender buttons match sizes?

1 = Small; 2 = Medium; 3 = Large; 4 = Extra Large; 5 = Fuel.

What is the standard chiller cup-drizzle rule?

All chillers with caramel or chocolate sauce default to cup drizzle (one ring around cup per sauce). Apply drizzle before pouring blended contents.

What must be rinsed between drinks?

Mix tins, blender pitchers, shot tins — all rinsed on red rocket.

Shaker/Shake rules for shaken iced tea & shaken espresso — what’s the general flow?

Pump flavor into shaker → pour liquid tea or espresso shots into shaker → add full ice cup → shake thoroughly → pour into empty cup → top appropriately (sipper lid for tea/shaken espresso layering).

Why do we tom-tom iced drinks?

To cool espresso and evenly mix drink.

How is Nitro Cold Brew prepared differently?

Poured into empty cup first; ice added last.

What is the universal station rule?

Return all tools/products to their homes immediately after each drink.