Chapter 7: Listening

Listening

Active process of making meaning from another person's spoken message.

Hearing

Sensory process of receiving and perceiving sounds.

Relational listening style

Emphasizes concern for other people's emotions and interests.

Task-oriented listening style

Emphasizes concise, error-free presentations.

Critical listening style

Emphasizes intellectual challenges by asking questions and focusing on logic.

Analytical listening style

Emphasizes withholding judgment while taking in all information before evaluating.

HURIER model

Explains the stages of effective listening: Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding.

Evaluating in the HURIER model

Judging statements based on their merit.

Stonewalling

No response or engagement, often indicating a lack of interest.

Backchanneling

Using non-verbal cues and stock responses to show engagement without disrupting the speaker.

Paraphrasing

Restating what someone said in your own words.

Empathizing

Acknowledging and understanding another person's feelings.

Supporting

Agreeing with someone's perspective or fully endorsing it.

Analyzing

Providing one's own interpretation or perspective on someone else's situation.

Advising

Suggesting actions to someone based on their situation.

Informational listening

Listening to learn and gain knowledge.

Critical listening

Listening to evaluate arguments and discern logic and errors.

Empathic listening

Listening to experience another person's thoughts or feelings.

Noise as a barrier to listening

External distractions that hinder effective listening.

Pseudolistening

False listening; pretending to listen while actually not engaged.

Rebuttal Tendency

Formulating a reply while the speaker is still talking, distracting from actual listening.

Closed-Mindedness

Refusing to consider alternative viewpoints or arguments.

Competitive Interrupting

Interrupting to take control of a conversation and redirect it to oneself.