MGT 300 Quiz 1

Levels of Management

Top

Middle

Front-Line

Management Role Categories

The categories of roles - interpersonal, informational, and decisional - managers play as they accomplish management functions

Management Skills

The skills needed to be an effective manager, including technical, interpersonal, and decision-making skills

Technical Skills

The ability to use methods and techniques to perform a task

Interpersonal Skills

the ability to understand, communicate with, and work well with individuals and groups through developing effective relationships

Decision-Making Skills

The ability to conceptualize situations and select alternatives to solve problems and take advantage of opportunities

Management Functions

Planning

Organizing

Leading

Controlling

Types of Managers

General

Functional

Project

Manager

The individual responsible for achieving organizational objectives through efficient and effective utilization of resources.

Manager's resources

Human

Financial

Physical

Informational

Performance

Means of evaluating how effectively and efficiently managers utilize resources to achieve objectives

Planning

the process of setting objectives and determining in advance exactly how the objectives will be met

Organizing

The process of delegating and coordinating tasks and allocating resources to achieve objectives

Leading

the process of influencing employees to work toward achieving objectives

Controlling

the process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved

Classical Theorists

Researchers who focus on the job and management functions to determine the best way to manage in all organizations.

Behavioral Theorists

Researchers who focus on people to determine the best way to manage in all organizations.

Management science theorists

Researchers who focus on the use of mathematics to aid in problem solving and decision making.

Systems Theorists

Researchers who focus on viewing the organization as a whole and as the interrelationship of its parts

Sociotechnical Theorists

Researchers who focus on integrating people and technology.

Contingency Theorists

Researchers who focus on determining the best management approach for a given situation.

Knowledge management

Involving everyone in an organization in sharing knowledge and applying it continuously to improve products and processes.