Ch3 - Analyzing Work and Designing Jobs

Elements of Work Flow Analysis

1. Work Outputs

2. Work Inputs

3. Work Processes

3 dimensions of analyzing teamwork

1. skill differentiation

2. authority differentiation

3. temporal (time) stability

Competency model

Identifies and describes all the competencies required for success in a particular occupation or set of jobs

Job Characteristics Model (Hackman & Oldham)

1. Skill Variety

2. Task Identity

3. Task Significance

4. Autonomy

5. Feedback

Ergonomics

Science of designing things so people can use them safely, comfortably, and easily in work environment

Fleishman Job Analysis System

• To gather info about worker requirements

• Survey based on 52 categories of abilities (written comprehensive, deductive reasoning, manual, dexterity, stamina, originality)

• Results are useful for employee selection, training, career development

Positive Analysis Questionnaire

Containing 194 items that represent work behaviors, work conditions, and job characteristics; organized these items into 6 sections concerning different aspects of the job:

1. Information input: where and how worker gets info needed to perform the job

2. Mental processes: the reasoning, decision making, planning involved in performing the job

3. Work output: activities, tools, devices used by the worker to perform the job

4. Relationships with other persons: relationships with other people required in performing the job

5. Job context: physical & social contexts where the work is performed

6. Other characteristics: activities, conditions, and characteristics other than those previously described that are relevant to the job