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Conversation Analysis
Social science approach that aims to describe, analyze, and understand talk as a basic and constitutive feature of human social life
Set of methods for working with audio and video recordings of talk and social interaction
Talk-in-interaction
In responding to a previous utterance a recipient displays a hearing or understanding of that utterance
Machineries
Talk is produced by multiple simultaneously operating organizations of practice
Includes
Turn-taking and construction
Sequence organization
Repair mechanisms
Recipient design
Overall occasion structure
Recipient Design
Speakers talk specifically for their listeners, demonstrating sensitivity to whom they're addressing
Speakers presume that their recipient will understand referents based on shared context
Naturalistic Data
audio or video recordings of social interactions that occur in everyday life or institutional settings, unmanipulated by researchers
Audio/Video Recording
methodological approach to studying social interaction by analyzing detailed, verbatim transcripts of recorded, naturally occurring talk-in-interaction
Transcription
Notations of what occurs in details of conversation, focusing on what participants attend to (intonation, breath, pacing, overlaps)
Use of Jeffersonian conventions to represent talk precisely
Selective and subject to the individual transcriptionist
Square Brackets []
indicate overlapping speech, layered like music
Equals sign =
indicates latching, where there is no discernible gap between the end of one speaker's turn and the start of the next
Micro-pause (.)
a brief pause / a beat
Timed pause (0.0)
a silence measured in seconds
Period
falling intonation
Comma
continuing or slightly rising intonation
Question Mark
strongly rising intonation at the end of a word or phrase
Arrows
mark a sharp rise or fall in pitch
All Caps
indicates increased volume or emphasis
Degree Signs
indicates decreased volume
Underline
indicates emphasis or stress on a specific syllable
Colons
indicates a prolonged sound (more = longer stretch)
> <
indicates the speech inside is sped up
< >
indicates the speech inside is slowed down
.hh / hh
the dot before indicates an audible inhalation (alone indicates an exhalation like a sigh or laughter)
Collection
Compiled once a phenomenon has been located
Using different cases reveals different features of the phenomenon and allows for views to change as the collection grows
Single Case Analysis
examination of a specific, recorded interactional fragment to uncover how participants manage social actions through detailed, moment-by-moment talk and non-verbal behavior
Comparative / Next-Turn Analysis
compares different data sets—such as cross-linguistic studies, interactions in different contexts, or speakers—to identify how social interaction is organized
Turn-at-talk
a single, bounded contribution by a speaker, representing one part of the alternating, coordinated process of interaction
Turn-constructional Unit (TCU)
Composes turns
Elements that indicate a potential change in turn
Transition Relevant Place (TRP)
Points where a turn reaches possible completion
Driven by syntax and grammatical norms
Self-selection turn allocation
party initiates talk without being selected specifically by the current speaker
Other-selection turn allocation
A current speaker may select a next speaker (i.e. addressing a question to another party)
One-at-a-time Principle
The machinery of turn-taking is organized so as to minimize gaps in which no one is talking and overlaps
Overlap
When one party speaks over top of the other
Seen as a source of impairment and parties work to resolve/repair
Interruption
Conversational overlap that involves competing trajectories of action
Action Formation
Methods that speakers use to construct a turn at talk, enabling recipients to understand what action (e.g., inviting, complaining, requesting) is being performed
Next-turn Proof Procedure
Looking to the next turn to see how the prior turn was understood
Responses transform prior talk to fit current speaker's purposes
Adjacency Pair
Sequence of action composed of a first pair part and a second pair part that are related through conditional relevance
Ex: question-answer, offer-accept/decline, greeting-greeting, complaint-remedy
Conditional Relevance
Occurrence of a first pair part makes the second relevant
Relationship between paired utterance types is a norm to which participants orient themselves in constructing orderly sequences of talk
Creates an obligation to respond
Intersubjectivity
Joint or shared understanding between persons
Explained by convergent knowledge
Preference Organization
Structural patterns in conversation with specific conversational responses being favored over others
Preferred Action
Response to the first pair part that promotes the accomplishment of the activity
Delays
inter-turn gaps or turn-initial pauses
Palliatives
appreciation, apology, or token agreement
Accounts
explanations for dispreferred responses
Pro-forma Agreement
"yes, but…" constructions
Agreement / Disagreement
Assessment responses
Preference for agreement
Acceptance / Rejection
Rejection/declination often requires an explanation
Offer responses
General preference for acceptance, but can be built to have a preference for rejection
Mitigation
Goal of lessening the impact of unpleasant messages by hedging, being indirect, using disclaimers, or overexplaining
Sequence Organization
how turns-at-talk are ordered and combined to structure social actions, such as requests, invitations, or stories
First Pair Part
the initial utterance of an adjacency pair that initiates a social action and creates a normative expectation for a matching pair part
Second Pair Part
The responsive utterance in an adjacency pair
Pre-sequence
Preparatory sequences that occur before the base first pair part
Allow recipient to encourage or block projected action
Insert Expansion
Sub-sequence inserted between the first and second pair parts
Address prerequisite tasks before responding
Post-expansion
Sequences that occur after the second pair part
Can propose sequence closure or extend interaction
Base Sequence
the core, two-part unit of interaction
Repair
Organized set of practices through which participants in conversation address and potentially resolve problems of speaking, hearing, or understanding
Trouble Source
The segment of talk to which repair is addressed
Self-initiated Repair
The repair is initiated by the speaker of the trouble source
Other-initiated Repair
The repair is initiated by another participant
Self-repair / Other-repair
Self correction v. correction by another party
General preference for self-repair
Repair Initiation Device
Disjunction with the immediately preceding talk
include open class, wh-word, repeat + wh-word, repeat, understanding check
Multi-unit Turn
a single speaker's utterance composed of two or more turn-constructional units
Turn-beginning
the initial elements of a speaker’s turn, often signaling an intention to take the floor, managing topic shifts, or initiating interaction
Increment
Element added to a TCU that grammatically extends and recompletes it
Building onto an already completed turn
Parenthetical / Appositional Unit
a segment of talk inserted into a TCU that temporarily suspends the progression of the main sentence or action sequence
Projectability of turn completion
the ability of listeners to anticipate the end of a speaker's TCU before it happens, allowing for smooth turn-taking with minimal gaps or overlaps
Contiguity Preference
Preference for adjacency in sequential organization, keeping components that belong together next to each other
Story
Requires more than one utterance
Problem of having the story teller be able to secure an extended turn-at-talk to tell the story
Story Preface
When someone says something that appears to be leading into telling a story
Carves out a space for story in talk and provides clues about the story content
Story Recipient
Stories have to be recognized as stories by the recipients in order to secure extended, multi-unit turns
Recipients have different knowledge that impacts the storytelling experience
Story Climax/Upshot
the concluding formulation that summarizes the core point, significance, or moral implication of a narrated sequence of events
Story Response
Participant reactions focusing on how recipients display their understanding and alignment with the story
Opening Sequence
the initial, structured phase of an interaction where participants are oriented in accomplishing gate-keeping, constituting the relationship, and establishing topic
Closing Sequence
collaborative, multi-turn process participants use to end a conversation without abruptness
Summons-answer Sequence
Adjacency pair used to secure attention or establish availability that indicates readiness
Non-terminal
Identification/Recognition Sequence
Interactional sequence where participants exchange information to establish the identity of who they are talking to
Greeting Sequence
Opening exchange to initiate interaction and recognize participants
Pre-closing Sequence
preliminary exchange (e.g., "okay," "well") that signals a desire to end a conversation, allowing participants to avoid abrupt endings
Terminal Exchange
the final sequence of turns in a conversation, typically consisting of a pair of closing utterances that allows mutual ending of the interaction
Topic
What the conversation is about
Topic Initiation
New topics are often introduced after sequence completion
Ex: "oh, by the way" "what's new?" "did you hear?"
Topic Shift
participants intentionally or unintentionally move from one topic to another, changing the direction of the flow of ideas
Topic Maintenance
the ability of speakers to stay "on topic" by providing relevant, contingent responses that continue a discussion rather than abruptly shifting it
Topic Termination
When topics reach points of possible completion
Marked by assessments, formulations, or summaries
Stepwise Topic Movement
Topic shift occurs gradually rather than abruptly, with successive turns building incrementally on prior talk
Topic Elicitor
Conversational device used to move from greetings or silence into a substantive topic
Context
Factors of the conversation and its environment that affect the tone and word choice used during the interaction
Context-Free Organization
basic organizational rules apply regardless of specifical social contexts
Context-Sensitive Organization
adaptation of social rules to individual interaction situations
Membership Categorization
how speakers assign identities—and associated behaviors or expectations—to themselves and others during interactions
Category-bound Activity
actions inherently linked to specific social categories (e.g., "teaching" for a teacher, "arresting" for a police officer)
Institutional Talk
spoken interactions within specific professional or institutional settings that are task-oriented, restricted, and defined by the participants' professional roles
Interaction Order
social interactions follow implicit, methodical, and rule-governed sequences that are generated and maintained by participants through turn-taking, repair mechanisms, and communicative actions