Chapter 8: Teams & Groups

What is a team?

A group of individuals working together for a common goal.

What differentiates formal groups from informal groups?

Formal groups are created by the organization (such as work teams and committees), while informal groups are naturally formed, like friend groups at work.

What are task roles in a team?

Roles focused on getting work done, such as initiator and coordinator.

What are maintenance roles in a team?

Roles focused on relationships among team members, such as encourager and mediator.

What are norms in a group?

Shared expectations in a group that are important for stability and efficiency.

What is the first stage of the 5-stage model of group development?

Forming, where group members get acquainted.

During which stage of group development do conflicts typically arise?

Storming.

What happens during the norming stage of group development?

Cohesion develops among the group members.

What defines the performing stage of group development?

Effective teamwork occurs.

What is social loafing in teams?

When some team members contribute less effort, acting as free riders.

What can be done to prevent social loafing?

Define individual responsibilities, set goals, and conduct peer evaluations.

What is a cross-functional team?

A team composed of members from different departments.

What is a self-managed team?

A team that operates without a formal leader.

What issues are commonly faced by virtual teams?

Communication and trust challenges due to geographical dispersion.

What does trust in a team mean?

Confidence in others' reliability.

How can trust be repaired in a team?

By apologizing and showing consistency.

What is synergy in a team context?

The whole team achieves more than the sum of its parts.

What is process loss?

Inefficiencies in team performance.

What does cohesion refer to in a team?

Team unity and commitment.

What type of conflict can occur in teams, and what are their characteristics?

Functional conflict is constructive, while dysfunctional conflict is harmful.

What characteristics define high-performing teams?

Clear goals, trust, accountability, and strong leadership.

What is a team charter?

A document outlining team values, norms, and goals.