MH

Chapter 8: Teams & Groups

Team

  • A group of individuals working together for a common goal.

Groups

  • Formal Groups: Created by the organization (work teams, committees).

  • Informal Groups: Naturally formed (friend groups at work).

Task vs. Maintenance Roles

  • Task Roles: Focused on getting work done (initiator, coordinator).

  • Maintenance Roles: Focused on relationships (encourager, mediator).

Norms

  • Shared expectations in a group. Important for stability and efficiency.

5-Stage Model of Group Development

  1. Forming: Group members get acquainted.

  2. Storming: Conflicts arise.

  3. Norming: Cohesion develops.

  4. Performing: Effective teamwork.

  5. Adjourning: Team disbands.

Social Loafing (Free Riders)

  • Prevention: Define individual responsibilities, set goals, peer evaluations.

Types of Teams

  • Cross-Functional: Members from different departments.

  • Self-Managed: No formal leader.

  • Virtual: Geographically dispersed teams (issues: communication, trust).

Trust

  • Definition: Confidence in others' reliability.

  • Repairing Trust: Apologize, show consistency.

Synergy

  • The whole team achieves more than the sum of its parts.

Process Loss

  • Inefficiencies in team performance.

Cohesion

  • Team unity and commitment.

Conflict in Teams

  • Can be functional (constructive) or dysfunctional (harmful).

Characteristics of High-Performing Teams

  • Clear goals, trust, accountability, and strong leadership.

Team Charter

  • Document outlining team values, norms, and goals.