Types of Data/Observations/Communication Skills
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6 Terms
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Quantitative Data
Numbers.
Example: Anxiety rating 1–10.
2
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Qualitative Data
Descriptions.
Example: How he felt during the session.
3
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Observer Effect
People act differently when watched.
4
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Observer Bias
Researcher’s expectations affect results.
5
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SOLER
Active listening posture (Sit, Open, Lean, Eye contact, Relax).
6
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Reflective Listening
Repeating the meaning back.
Example: “So you were feeling stressed?”