RSM 350 Midterm

Organizational leaders do not need to be aware of cultural issues as long as the organization makes revenue.

True or False

False

The government decides…

 

the products the business offers

 

the rules restricting the business

 

prices

 

activities that the business should not engage in

 

who will be the top management

the rules restricting the business

Customers, competitors, suppliers, the labor force, society, technology, governments, and the internal business environment are the factors that make up the external environment.

 

True

 

False

False

A sport manager’s job responsibility is to look out for the interest of the organization’s owners.

 

True

 

False

True

The path for sports organizations to become global will be harder due to the COVID-19 pandemic.

 

True

 

False

True

Businesses that survive because of environmental loopholes harm

 

employees

 

customers

 

society

 

competitors

 

the government

society

The five internal environmental factors are management, mission, resources, control systems, and structure.

 

True

 

False

True

A fan is not an external stakeholder of an NBA organization.

 

True

 

False

False

All of the following are external environmental factors except

 

customers

 

competitors

 

systems process

 

suppliers

systems process

Quality is determined by comparing a product or service with similar products or services.

 

True

 

False

True

The sport industry did not have to adapt to the COVID-19 pandemic as much as other industries.

 

True

 

False

False

General, functional, and project managers perform basically the same tasks.

 

True

 

False

False

Which of the following statements is true about informational resources?

 

The computer has become the sole source of information for today’s managers.

 

Your success as a manager will be greater if you gather information from your teammates rather than share it.

 

Both of the previous statements are true.

 

Managers need all kinds of information.

Managers need all kinds of information

A functional manager is responsible for

 

coordinating employees from several functional departments to perform a task

 

supervising the activities of several departments that perform different activities

 

supervising activities such as operations, finance, marketing, and human resources management

 

supervising nonmanagement employees only

supervising activities such as operations, finance, marketing, and human resources management

The three management roles are

 

interpersonal, informational, and decisional

 

interpersonal, operational, and decisional

 

interpersonal, informational, and operational

 

external, informational, and decisional

interpersonal, informational, and decisional

There are _____ levels of management.

 

two

 

three

 

four

 

five

three

The three levels of management are

 

top, middle, and nonmanagement

 

top, middle, and first line

 

executive, middle, and nonmanagement

 

executive, middle, and first line

top, middle, and first line

Which of the following are essential management skills?

 

technical skills

 

people skills

 

conceptual skills

 

all of the above

all of the above

The term technical skills refers to the ability to use methods and techniques to perform tasks.

 

True

 

False

True

The four management functions are

 

planning, organizing, supervising, and controlling

 

planning, organizing, leading, and giving feedback

 

planning, directing, leading, and controlling

 

planning, organizing, leading, and controlling

planning, organizing, leading, and controlling

The first step in decision making is to

 

generate alternatives

 

plan and implement the decision

 

define the problem

 

analyze and select alternatives

 

set objectives and criteria

define the problem

The process of taking corrective action to meet objectives is

 

decision making

 

management

 

problem solving

 

troubleshooting

problem solving

Innovation is defined as

 

a way of thinking that generates new ideas

 

the implementation of a new idea

 

putting existing elements together in a new combination

 

creative thinking

the implementation of a new idea

Collaboration is more critical when facing

 

certainty

 

uncertainty

 

both a and b

 

none of the above

uncertainty

Data will become the biggest production material in the future.

 

True

 

False

True

What is the relationship among management functions, decision making, and problem solving?

 

While performing management functions, managers must make decisions, which are the basis for correcting problems.

 

There is no relationship among the three.

 

While performing management functions, managers must solve problems, which is part of the decision-making process.

 

While making decisions, managers perform management functions.

While performing management functions, managers must make decisions, which are the basis for correcting problems.

The three steps in the creative process, in order, are

 

incubation and illumination, preparation, and evaluation

 

germination, preparation, and evaluation

 

germination, incubation and illumination, and preparation

 

preparation, incubation and illumination, and evaluation

preparation, incubation and illumination, and evaluation

Adidas used creative ways of thinking when it purchased TaylorMade.

 

True

 

False

True

Nominal grouping is the process of suggesting possible alternatives without evaluation.

 

True

 

False

False

Decision making is the process of selecting an alternative course of action that will solve a problem.

 

True

 

False

True

Overall corporate-level strategies of growth, stability, turnaround, and retrenchment are called __________ strategies.

 

grand

 

corporate

 

functional

 

contingency

grand

What type of corporate growth strategy would News Corporation (Fox Networks) use if it were able to buy a professional sport franchise?

 

concentration

 

forward integration

 

backward integration

 

related diversification

forward integration

You can implement strategy by

 

monitoring and measuring progress

 

taking corrective action

 

having written objectives

 

all of the above

all of the above

Turnaround strategies ultimately saved Converse, the longtime maker of athletic footwear, from bankruptcy.

 

True

 

False

False

Logos are an example of product imitation.

 

True

 

False

False

Successful organizations are proficient at __________.

 

strategy formulation

 

strategy implementation

 

both a and b

 

none of the above

both a and b

Having a single source of revenue is okay as long as you’re an industry leader.

 

True

 

False

False

Strategy is derived by analyzing the

 

environment

 

organization

 

competition

 

all the above

all of the above

Strategic planning is the process of developing a mission and long-range objectives and determining in advance how they will be accomplished.

 

True

 

False

True

The grand strategy is a general focus of effort for the company as a whole.

 

True

 

False

True

The human resources department normally has __________ authority over other departments.

 

line

 

staff

 

informal

 

decentralized

staff

__________ allows the firm to temporarily organize for a project.

 

Divisional departmentalization

 

Matrix departmentalization

 

Geographic departmentalization

 

Customer departmentalization

matrix departmentalization

Jobs can be expanded through

 

job rotation

 

job enlargement

 

job enrichment

 

all of the above

all of the above

You should ask yourself the three priority determination questions when you have a task to complete.

 

True

 

False

True

The grouping of related activities into units is departmentalization.

 

True

 

False

True

Moving New Balance’s employees to work on different parts of the assembly line represents what type of job expansion?

 

job enlargement

 

job enrichment

 

job rotation

 

territory

 

matrix

job rotation

With decentralized authority, middle- and first-level managers make important decisions.

 

True

 

False

True

Remote work is an example of job enrichment.

 

True

 

False

True

Which of the following statements is false about internal departmentalization?

 

Product departmentalization is a common type.

 

Functional departmentalization is a common type.

 

It is centered on the internal operations employees perform.

 

It is centered on the resources needed to accomplish tasks.

Product departmentalization is a common type

Which of the following statements is true?

 

A tall organization has few levels with wide spans of management.

 

A flat organization has many levels with narrow spans of management.

 

A tall organization has many levels with narrow spans of management.

 

The trend is for organizations to become taller.

a tall organization has many levels with narrow spans of management

Commitment isn’t necessary to implement a change because some employees continue to resist the change.

 

True

 

False

False

A new marketing campaign exemplifies which type of change?

 

strategy

 

structure

 

technology

 

people

strategy

__________ is one of the most widely used OD techniques to help new or existing groups to improve their effectiveness.

 

Force-field analysis

 

Survey feedback

 

Team building

 

Process consultation

Team building

An improvement in automation processes exemplifies which type of change?

 

strategy

 

structure

 

technology

 

people

technology

Which of the following is not a stage in the change process?

 

denial

 

resistance

 

acceptance

 

commitment

acceptance

Diversity refers to the similarities between members of a group or organization.

 

True

 

False

False

__________ is continual improvement of an existing product within the current technology cycle.

 

Discontinuous change

 

Incremental change

 

Innovative change

 

All of the above

incremental change

Which of the following is an example of product innovation?

 

Fitbit

 

esports

 

non-fungible tokens (NFTs)

 

all of the above

all of the above

Customer service is an example of total quality management (TQM).

 

True

 

False

True

Athletic directors’ problems created by change should be dealt with reactively without waiting until the change occurs.

 

True

 

False

False

An interviewer wants to know whether a coaching candidate is married. Which of the following statements is true?

 

The interviewer can ask.

 

The interviewer can ask only if it is a BFOQ.

 

The interviewer cannot ask.

 

There are no guidelines on whether the interviewer can ask.

The interviewer cannot ask

The first step in the performance appraisal process is

 

developing standards and measurement methods

 

conducting a formal performance appraisal

 

conducting an informal performance appraisal

 

analyzing the job

analyzing the job

Behaviorally anchored rating scales (BARS) are forms on which the manager simply checks off the employee’s level of performance.

 

True

 

False

False

The __________ is a record of an employee’s positive and negative performance.

 

rating scale

 

critical incidents file

 

behaviorally anchored rating scale

 

performance appraisal

critical incidents file

The use of role-playing is recommended for the development of

 

technical skills

 

technical and conceptual skills

 

human and communication skills

 

conceptual and decision-making skills

human and communication skills

The __________ is used to make decisions and plans for performance improvements.

 

developmental performance appraisal

 

evaluative performance appraisal

 

job evaluation

 

critical incidents file

developmental performance appraisal 

An interviewer wants to know if a candidate for the athletic director position is a U.S. citizen. Which of the following statements is true?

 

The interviewer can ask.

 

The interviewer can ask only if it is a BFOQ.

 

The interviewer cannot ask.

 

There are no guidelines on whether the interviewer can ask.

the interviewer cannot ask

Employers consider a reference check as outdated, and they are no longer needed to land a job with an organization.

 

True

 

False

False

The human resources management process consists of planning, attracting, developing, and retaining employees.

 

True

 

False

True

A critical incidents file is a form on which the manager simply checks off the employee’s level of performance.

 

True

 

False

False

Another term for conceptual skills is

systems thinking

In training others, one is performing a _____ role.

Leader

Which of the following statements is true about technical skills?

Most employees are promoted to their first management position primarily because of their technical skills.

A functional manager is responsible for

supervising activities such as operations, finance, marketing, and human resources management

All of the following are management skills except…

technical
people
psychological
conceptual

psychological

A general manager is responsible for

supervising the activities of several departments that perform different activities

The three management roles are

interpersonal, informational, decisional

Planning is typically the second step in the management process.

False

There are basically four levels of management.

False

Leading is the process of ordering employees to perform tasks.

False 

Structure is defined as

the way the organization groups its resources

Businesses using stakeholder ethics proudly set low prices but harm

competitors 

Ethics is defined as

standards of right and wrong that influence behavior

The first two principles of total quality management (TQM) are to

focus on delivering customer value and continually improve the system and its process

All of the following are large multinational sport corporations except

Nike
Reebok
Adidas 

NEC

NEC

Total quality management (TQM) is the process through which everyone in the organization focuses on the customer or fan in order to continually improve product and sport event value.

True

The internal environment consists of the factors that affect an organization's performance from within its home country.

False

The five internal environmental factors are

management, mission, resources, systems process, and structure

Businesses that survive because of tax loopholes harm

the government

The three steps in the creative process, in order, are

preparation, incubation and illumination, and evaluation

To address the issue of customer waiting time, use the _____ theory.

queuing

The process of taking corrective action to meet objectives is

problem solving

Consensus mapping is the process of

developing group agreement on a solution to a problem

Criteria are the standards that an alternative must meet to be classified as a programmed or non-programmed decision.

False

Innovation is defined as

the implementation of a new idea

When making decisions under conditions of risk, use the _____ theory.

probability

Discounted cash flow is a technique used in

capital budgeting

There are three decision-making conditions.

True

One way to _____ without evaluation is to use brainstorming.

generate alternatives

The competitive advantage specifies how the organization offers unique customer value.

True