Effective Communication

A comprehensive set of flashcards covering key terms and concepts in effective communication pertinent to professional and academic settings.

Professional Communication

A structured and respectful exchange of information tailored to workplace and academic settings.

Interactive Communication

A two-way process that includes listening, questioning, providing feedback, and responding appropriately.

Purposeful Communication

Communication that is clear and serves a specific aim.

Context-appropriate Communication

Communication that is suitable for the particular setting or situation.

Respectful Tone

A tone that shows regard for others in communication.

Collaboration

Working together to achieve common goals or tasks.

Mutual Understanding

A shared comprehension of ideas between parties.

Problem Solving

The process of finding solutions to difficult or complex issues.

Team Dynamics

The patterns of interaction and relationships among team members.

Thoughtful Decisions

Choices made after careful consideration of the relevant factors.

Misunderstanding

A failure to understand something correctly.

Effective Questioning

A strategy in communication to gather information and engage participation.

Open-Ended Questions

Questions that encourage detailed responses and explanations.

Clarifying Questions

Questions that help confirm understanding of information.

Probing Questions

Questions that explore topics more deeply.

Closed Questions

Questions that require brief or yes/no responses.

Vague Questions

Questions that are unclear and may confuse respondents.

Harsh Tone

A tone that is rough and potentially offensive.

Interrupting

Breaking into someone’s speech before they have finished.

Accusatory Questions

Questions that imply blame or criticism.

Feedback

Information shared to help someone improve performance or understanding.

Constructive Feedback

Helpful, clear, and forward-looking information aimed at improvement.

Specific Feedback

Feedback that avoids generalities and focuses on particular points.

Balanced Feedback

Feedback that includes positives as well as areas to improve.

Respectful Feedback

Feedback that maintains the dignity of the person receiving it.

Actionable Feedback

Feedback that provides clear suggestions for improvement.

Giving Feedback

The process of delivering informative assessments on performance.

Receiving Feedback

The act of accepting and processing information about one’s performance.

Active Listening

Fully concentrating, understanding, responding, and remembering what is being said.

Clarification Questions

Questions asked to ensure understanding of feedback.

Professional Responses

Reactions to messages or feedback that promote clarity and respect.

Examples of Appropriate Responses

Responses like thanking for feedback or asking for follow-ups.

Communicative Clarity

The quality of being clear and easily understood in communication.

Thoughtful Responses

Reactions that are considerate and reflect careful thought.

Shared Solutions

Agreed upon responses or strategies developed collaboratively.

Communication Skills

The abilities that facilitate effective exchange of information.

Communication Report Card

A self-evaluation tool to assess communication skills.

Respectful Questions

Questions asked in a way that shows consideration for the responder.

Helpful Feedback

Informative and supportive assessments given to improve performance.

Calm Responses

Reactions characterized by composure and lack of defensiveness.

Feedback Techniques

Methods used to provide constructive criticism or praise.

Professional Development

Continuous learning aimed at improving professional skills.

Engagement in Communication

Active participation that fosters better understanding and interaction.

Communication Strategies

Planned methods employed to enhance communication effectiveness.

Workplace Communication

Interactions that take place in a professional setting.

Academic Communication

Exchanges that occur in educational contexts.

Social Exchange Theory

A theory that posits interpersonal relationships are formed by the use of subjective cost-benefit analysis.

Team Collaboration

Working together within a group effectively towards common goals.