Interview Preparation for Community Engagement Role at TooMuchWifi

This set of flashcards is designed to help you review key concepts and prepare for an interview focused on community engagement and strategic leadership relevant to the mission and values of TooMuchWifi.

What are the key components of community engagement according to the notes?

Genuine, two-way relationships; listening deeply; co-creating solutions; showing up consistently.

What is the significance of leadership in community engagement?

Inspiring and enabling others to do their best work with purpose; leading with empathy, clarity, and accountability.

How do you define social impact?

Positive, measurable change in people's lives and communities, focusing on lasting transformation across economic, social, and emotional dimensions.

What approach should you take when developing a community engagement strategy?

Start with community listening, map needs and assets, align goals with social impact, and co-create initiatives.

What is a 'community ambassador program' envisioned in a future role?

A program leveraging local champions to drive awareness, feedback, and education within the community.

What does accountability mean in community engagement according to the notes?

Through transparent communication and regular feedback loops, ensuring communities are informed about developments, changes, and outcomes.

What metrics are important in community engagement?

Trust and satisfaction scores, participation/engagement rates, retention rates, and resolution times for issues.

Describe the tools and frameworks mentioned for planning and strategy in community engagement.

Tools: Trello, Asana, Airtable, Google Suite; Frameworks: Theory of Change, Results-Based Management (RBM), Logical Framework Approach (LogFrame), Human-Centered Design (HCD).

What is a SMART goal?

A goal that is Specific, Measurable, Achievable, Relevant, and Time-bound.

How should you deal with public backlash or community dissatisfaction?

Listen to concerns, acknowledge the issue, investigate root causes, and maintain open communication.

What should you consider when balancing strategic planning with execution?

Develop clear strategies but remain flexible to adapt based on real-time data and field insights.

What is participatory needs assessment?

Method of identifying community needs through engagement techniques like mapping, focus groups, and interviews.

What characterizes effective leadership described in the notes?

Empathy, accountability, inspiration, and clear communication.

How do you ensure alignment between community engagement strategies and company-wide goals?

Collaborate across departments, map engagement goals to company KPIs, and conduct regular reviews.

What tools can be used for Monitoring and Evaluation (M&E)?

Theory of Change, Logical Framework Approach, surveys, focus groups, and digital monitoring tools.

What legacy do you want to leave in the community engagement role?

A track record of deep community trust, meaningful inclusion, scalable engagement models, and empowered teams.

How do you measure success in community engagement after one year?

Increased community trust, reduced complaints, strong local partnerships, and improved metrics.

What is the role of local leaders in community engagement?

They serve as influencers and gatekeepers, ensuring that work aligns with community priorities.

How do you incorporate community feedback into program design?

Using feedback loops from WhatsApp groups, surveys, and community meetings to inform and adjust programs.

Describe your leadership style.

Empathetic, clear, accountable, and focused on empowerment and team ownership.