MIDTERMS-REVIEWER-IN-GTBUSTEL

Customer Relationship Management

The practice of managing and maintaining relationships with customers in the field of hospitality.

Industrial Revolution

A period of rapid industrialization and technological advancements that occurred in the mid-1700s, leading to the expansion of rail connections across Europe and the beginning of mass transportation.

Thomas Cook

A person who managed to handle tours with only pen and paper on hand in 1841, pioneering the concept of organized travel.

Reservisor

The first automated reservation system introduced by American Airlines in 1946.

SABRE system

A computerized reservation system developed by American Airlines in partnership with IBM in the 1960s.

Airline Deregulation Act 1978

A law that lifted restrictions on fares, route coverage, and market entry for airlines in the United States.

Short-haul flight

A flight that lasts under 3 hours.

Global Indicators

Two-letter indicators used in fare construction to indicate the basic routing that the fare applies to.

World Time Zones

A system proposed by Sir Sanford Fleming in 1878, dividing the world into 24 time zones, each 15 degrees of longitude apart.

Global Distribution Systems (GDS)

Computer networks used by travel agencies to access real-time information about the availability of hotel rooms, flights, and other travel services.

Yield Management Technologies

Strategic pricing techniques used by airlines to maximize revenue by adjusting the prices of airline seats based on demand.

Reservation Management

The process of managing room reservations, discounts, inventory, allocation, and payments.

Revenue Management

The use of technology to track, manage, and analyze payments to optimize revenue in the accommodations industry.

Fidelio OPERA

A front office system by Micros, widely used in the hotel industry.

Civil aviation

Subdivision of aviation that pertains to non-military aircraft.

Scheduled service

Air transportation that operates regularly at set times, regardless of the number of passengers.

Connecting flight

Travel that requires changing planes once or multiple times to reach the destination.

Open-jaw itinerary

Travel from Point A to Point B and then using ground transportation for the return journey.

Propellers

Devices that drive prop planes.

Pitch

The distance between a point on one seat and the same point on the seat in front or behind it.

Coach Class / Economy

The standard class of service on a commercial flight.

Yield management

A computer-assisted process that helps airlines determine pricing based on supply and demand.

Country

A nation or sovereign state.

IATA Name

A three-letter code assigned by the International Air Transport Association to identify airlines and airports.

AAV

Allah Valley Airport located in Surallah.

DL

The IATA code for Delta Air Lines, Inc.

BXU

Bancasi Airport located in Butuan City.

KLM ROYAL DUTCH AIRLINES

An airline based in the Netherlands with the ICAO code "KL" and the IATA code "K".

PHILIPPINES

A country in Southeast Asia.

QF

The IATA code for Qantas Airways Ltd.

IRAN-AIR

An airline based in Iran with the ICAO code "IR" and the IATA code "IR".

USU

Francisco B. Reyes Airport located in Coron.

AY

The IATA code for Finnair O/Y.

GES

General Santos International Airport located in General Santos.

GA

The IATA code for Garuda Indonesia.

MPH

Godofredo P. Ramos Airport located in Malay.

ILO

Iloilo International Airport located in Iloilo City.

JOL

Jolo Airport located in Sulu.

KLO

Kalibo International Airport located in Kalibo.

OZC

Labo Airport located in Ozamiz City.

KE

The IATA code for Korean Air Lines Co., Ltd.