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Customer Relationship Management
The practice of managing and maintaining relationships with customers in the field of hospitality.
Industrial Revolution
A period of rapid industrialization and technological advancements that occurred in the mid-1700s, leading to the expansion of rail connections across Europe and the beginning of mass transportation.
Thomas Cook
A person who managed to handle tours with only pen and paper on hand in 1841, pioneering the concept of organized travel.
Reservisor
The first automated reservation system introduced by American Airlines in 1946.
SABRE system
A computerized reservation system developed by American Airlines in partnership with IBM in the 1960s.
Airline Deregulation Act 1978
A law that lifted restrictions on fares, route coverage, and market entry for airlines in the United States.
Short-haul flight
A flight that lasts under 3 hours.
Global Indicators
Two-letter indicators used in fare construction to indicate the basic routing that the fare applies to.
World Time Zones
A system proposed by Sir Sanford Fleming in 1878, dividing the world into 24 time zones, each 15 degrees of longitude apart.
Global Distribution Systems (GDS)
Computer networks used by travel agencies to access real-time information about the availability of hotel rooms, flights, and other travel services.
Yield Management Technologies
Strategic pricing techniques used by airlines to maximize revenue by adjusting the prices of airline seats based on demand.
Reservation Management
The process of managing room reservations, discounts, inventory, allocation, and payments.
Revenue Management
The use of technology to track, manage, and analyze payments to optimize revenue in the accommodations industry.
Fidelio OPERA
A front office system by Micros, widely used in the hotel industry.
Civil aviation
Subdivision of aviation that pertains to non-military aircraft.
Scheduled service
Air transportation that operates regularly at set times, regardless of the number of passengers.
Connecting flight
Travel that requires changing planes once or multiple times to reach the destination.
Open-jaw itinerary
Travel from Point A to Point B and then using ground transportation for the return journey.
Propellers
Devices that drive prop planes.
Pitch
The distance between a point on one seat and the same point on the seat in front or behind it.
Coach Class / Economy
The standard class of service on a commercial flight.
Yield management
A computer-assisted process that helps airlines determine pricing based on supply and demand.
Country
A nation or sovereign state.
IATA Name
A three-letter code assigned by the International Air Transport Association to identify airlines and airports.
AAV
Allah Valley Airport located in Surallah.
DL
The IATA code for Delta Air Lines, Inc.
BXU
Bancasi Airport located in Butuan City.
KLM ROYAL DUTCH AIRLINES
An airline based in the Netherlands with the ICAO code "KL" and the IATA code "K".
PHILIPPINES
A country in Southeast Asia.
QF
The IATA code for Qantas Airways Ltd.
IRAN-AIR
An airline based in Iran with the ICAO code "IR" and the IATA code "IR".
USU
Francisco B. Reyes Airport located in Coron.
AY
The IATA code for Finnair O/Y.
GES
General Santos International Airport located in General Santos.
GA
The IATA code for Garuda Indonesia.
MPH
Godofredo P. Ramos Airport located in Malay.
ILO
Iloilo International Airport located in Iloilo City.
JOL
Jolo Airport located in Sulu.
KLO
Kalibo International Airport located in Kalibo.
OZC
Labo Airport located in Ozamiz City.
KE
The IATA code for Korean Air Lines Co., Ltd.
