Job Interview Questions

Can you tell me about yourself?

"I'm a friendly and organized person who enjoys working in fast-paced environments. I have customer service experience from my job as a sales consultant at a jewelry store, where I help customers feel welcomed and assist them with their purchases. I love meeting new people and making sure they have a great experience, which I think is important in a hostess role."

Why do you want to work at Chili’s?

"I enjoy interacting with people and creating a welcoming environment, which is exactly what a hostess does. Chili’s has a fun, energetic atmosphere, and I’d love to be part of a team that values great customer service."

What do you know about our restaurant and brand?

"I know Chili’s is known for its casual dining experience, great food, and friendly service. The restaurant has a fun, welcoming atmosphere, and the team works together to create a great guest experience. I also know that the hostess plays a big role in setting the tone for customers' visits, which is something I’d be excited to do."

How would you handle a difficult or rude customer?

"I’d stay calm and professional, listen to their concerns, and do my best to resolve the issue. If they were upset about their wait time, I’d offer an estimated time and suggest they grab a drink at the bar or wait comfortably. If they were still unhappy, I’d involve a manager if needed."

Tell me about a time you went above and beyond for a customer.

"At the jewelry store, a customer was struggling to find the perfect anniversary gift. I took the time to ask about their partner’s style, showed them different options, and even suggested a personalized engraving. They were so happy with the choice that they came back later to thank me personally."

A customer is frustrated because they’ve been waiting too long for a table. How do you handle it?

"I’d apologize for the wait and provide an honest update on how much longer it will be. If possible, I’d offer a menu so they can look at their options or suggest they wait at the bar. Keeping them informed and making them feel acknowledged is key to keeping them satisfied."

What would you do if a customer didn’t like the table you seated them at?

"I’d politely ask what they’d prefer and do my best to accommodate their request. If moving to another table isn’t an option right away, I’d let them know how long the wait might be and offer to check back with them as soon as another table opens."

Have you ever worked in a fast-paced environment before?

"Yes! In my sales job, I often juggle multiple customers at once while keeping track of sales and making sure each person gets the attention they need. I’m used to staying organized and moving quickly to keep everything running smoothly."

How do you handle working under pressure?

"I stay calm, focused, and organized. I know that as a hostess, things can get hectic, especially during peak hours, but I’d handle it by staying positive and making sure every customer gets the best experience possible."

How would you handle a coworker who wasn’t doing their part?

"I’d try to help where I could and encourage them to stay on task. If it became a problem, I’d address it respectfully and, if needed, let a manager know so it doesn’t affect the team’s flow."

What do you think makes a good team player?

"Good communication, reliability, and a positive attitude. A good team player supports their coworkers, helps out when needed, and keeps things running smoothly for the customers."

Tell me about a time you had to multitask.

"In my current job, I often help multiple customers at once, answer questions, and handle transactions. I stay organized by prioritizing tasks and making sure every customer gets the help they need without feeling rushed."Describe a time when you had to resolve a conflict with a coworker.

Describe a time when you had to resolve a conflict with a coworker.

"A coworker and I disagreed about who should restock inventory at the end of a shift. Instead of arguing, I suggested we split the work evenly. It ended up being a fair solution, and we avoided a bigger issue by communicating openly."

How do you stay motivated during a long or stressful shift?

"I focus on keeping a good attitude and reminding myself that every shift has busy moments, but they don’t last forever. I also like to stay engaged by chatting with customers and making their experience enjoyable."