Introduction to Operations Management and Total Quality Management

A set of vocabulary flashcards highlighting key concepts and definitions related to Operations Management and Total Quality Management.

Operations Management

The part of business that makes sure goods and services are produced efficiently and effectively.

Inputs

Materials, money, and labor used in the production process.

Outputs

Goods or services produced from inputs in operations management.

Functional Concept of Management

Management is what a manager does, which includes planning, organizing, leading, and controlling.

Through Others Concept

Managers achieve results through teamwork and collaboration with others.

Leadership in Management

The ability of managers to guide and motivate their team to reach goals.

Productivity Concept

Management ensures resources are used efficiently to achieve the best results.

Universality Concept

Management principles apply to all types of organizations, whether in business, government, or social settings.

Managerial Roles (Mintzberg)

Ten roles of managers divided into interpersonal, informational, and decisional categories.

Interpersonal Roles

Roles related to people, including figurehead, leader, and liaison.

Informational Roles

Roles related to communication, including monitor, disseminator, and spokesperson.

Decisional Roles

Roles related to decision-making, including entrepreneur, disturbance handler, resource allocator, and negotiator.

Taylor's Four Principles of Scientific Management

Best way to perform tasks, scientific training, cooperation between managers and workers, and fair division of work.

Modern Bureaucracy (Max Weber)

A structure characterized by clear rules, hierarchy, and jobs based on skills and qualifications.

Elton Mayo's Experiments

Demonstrated that worker performance improves when emotional and social needs are met.

Maslow's Hierarchy of Needs

A theory proposing that people are motivated by a hierarchy of needs including physiological, safety, social, esteem, and self-actualization.

Herzberg's Two-Factor Theory

Identifies motivators that enhance job satisfaction and hygiene factors that prevent dissatisfaction.

Globalization

The process of doing business around the world, reducing the importance of distance.

Production Planning and Control

The process of planning production schedules and monitoring progress.

Quality Control

A system to maintain product quality, aiming to prevent defects and ensure customer satisfaction.

Maintenance Management

Ensuring machines and equipment are efficient and in good working condition to avoid production breakdown.