Speech Final Exam

Instead of grudgingly excepting an outcome and holding repressed feelings of sacrifice or loss, it is important that group members take as much time as necessary to find a solution that satisfies every member Which conflict management style is this?

Collaboration

avoidance

accommodation

competition

Collaboration

________ broadens the concept of creativity by converting a creative idea into something that is put into practice

Brainstorming

brainwriting

affinity

innovation

innovation

Sandy doesn't like to deal with conflicts so she always tries to ignore disagreements which conflict management style is this

Commendation

competition

compromise

avoidance

Avoidance

In small group discussions what nonverbal cues do people rely on to know when they should talk and when they should listen

Emblems

illustrators

regulators

adapters

Regulators

Whenever there is a conflict Maria make sure that she wins the argument or disagreement for her winning allows her to control others which type of conflict management style is this

Competition

accommodation

avoidance

collaboration

Competition

Speaker's pitch and volume can help people infer the speaker's feelings about them there are ——— one of the categories of nonverbal communications that a listener can look for

Postures

gestures

movements

vocal cues

vocal cues

Do you overcome word barriers people must understand that words are subjective what helps in checking that what people understand from others is really what those others intended

Bypass

feedback

fact-interference

allness

feedback

When individuals become defensive about their positions because they think they are being personally attacked it causes

Relation conflict

pseudo conflict

ego conflict

simple conflict

ego conflict

Listeners who are ———— oriented or empathetic and listen to other peoples emotions and feelings with ease

Action

time

contact

people

people

The entire time her children were telling Monica about their day at school she was encouraging them to finish their stories quickly it was a school night and she wanted them to get onto their homework quickly as they were already running late for bed in this scenario what kind of a listener is Monica and why

People oriented; since Monica was being empathetic about her Children's time

Time oriented; since Monica was constantly aware of the amount of time she had to listen

Action oriented; since Monica was focused on finishing the day as homework

Content oriented; since Monica was rejecting the children's messages by asking them to hurry up as they were probably not including enough support of evidence in their stories

Time oriented; since Monica was constantly aware of the amount of time she had to listen

Whenever any decision has to be made Sam sans an email to his team asking for ideas this increases the number of choices that the team might consider as a prospective approach which principle of conflict management does Sam adopt

Separate people from the problem

based decisions and objectives criteria

focus on shared interest

generate many options to solve problems

generate many options to solve problems

Trying to understand and manage your own feelings and those of others helps to keep personal issues separate from issues of substance this technique is called

computed-mediated formula

groupthink

consensus

XYZ formula

XYZ formula

Despite the fact that it can be useful during group discussions it hinders the decision making abilities of the group does reducing the groups effectiveness and output what is being referred to here

Seduction

agreement

persuasion

conflict

conflict

—- listeners are skeptical in that nature and what others to get to the point so that they can figure out what to do with the

People oriented

content oriented

action oriented

time oriented

action oriented

In statements of interference people can speculate about an interpret what they think occurred this leads to

People oriented listening

fact interference confusion

bypassing

feedback

fact interference confusion

If a person is sitting at a distance of 2 feet from another individual for a discussion in which zone of this individual is that person sitting in

Personal

intimate

public

social

Personal

Individualistic cultures are more likely to use direct confrontational methods for managing disagreements

True

Nonverbal cues need not be evaluated in the context of other communicative behavior since they have explicit meaning of their own

False

One useful suggestion to reduce groupthink is encourage critical independent thinking

True

Rehearsing a response is one of the steps to active listening

False

Bypassing takes place when people assign different meanings to the same word

True

Which type of approach emphasizes that members of affective groups perform certain task requirements when they communicate with one another

Functional

descriptive

distinguish

prescriptive

Functional

Dawn has been practicing acupuncture for 20 years and has been running the practice along with several more junior practitioners she is also reading up on new therapies in is the best member of the group to discuss new procedures with if Dawn makes a decision that everyone else in the practice supports and agrees to then what method of group decision making to the group follow

Decision by expert outside group

decision by minority

decision by consensus

decision by expert in group

decision by expert in group

Minerva managers a five member team at work she lost the members to offer their opinions and suggestions during discussions and guides them when discussing policies Minerva takes an active part in discussing the necessary steps to take before each project begins and she also lets the team decide what they want to work on and with whom they want to work this is example of which leadership style

Democratic

functional

Laissez-faire

Authoritarian

democratic

The theory that helps explain group interaction that suggests that during communication there are competing tensions pulling conversation in multiple directions is the

Dialectical

spiraling

punctuated equilibrium

multisequence

Dialectical

Typically, the ________ style of leader avoids dominating groups

laissez-faire

Democratic

Authoritarian

Autocratic

laissez-faire

Which type of perspective explains the distinctive features that effective leaders possess

Functional perspective

trait perspective

transformational perspective

situational perspective

trait perspective

Jenny, a new employee, was assigned to a project with several people from different countries. She was not able to mingle appropriately with the team member due to cultural differences, and this adversely affected her performance and productivity. What strategy can Jenny use to resolve her conflict?

Develop mindfulness

reduce lack of problem-solving skill

Resist stereotypes

Resist making negative judgment about other

Develop mindfulness

In which phase is a person not expected to say or do anything that might result in the group rejecting that person

Conflict

Emergence

Reinforcement

Orientation

Orientation

Which type of approach provides specific agendas and techniques to improve problem solving in a group?

Descriptive

Distinctive

Functional

Prescriptive

Prescriptive

Which of the following is the point in a group in a group discussion when members shift to a different activity?

Secondary

Breakpoint

Primary

Dialectical

Breakpoint

A decision based on agreement on a solution, action, or decision by at least two-thirds of a group is called

Supermajority

Minority

Consensus

Majority

Supermajority

As a member of a team that consists of people from different cultures, wheels adapted by modifying her behavior according to the perceptions and assumptions of fellow members.What strategy did she'll follow to counter cultural differences?

Tolerate uncertainty

Be other-oriented

Develop mindfulness

Be flexible

Be flexible

Tracy is an excellent leader. She strives to incorporate an environment of collective and eliminate an individualistic attitude among the team members. She tries to Inspire and motivate the employees and had clarity in shaping a way foward for her team as well as the organization. Tracy can be described as a______ leader

Transactional

Task

Transformational

Process

Transformational

Benita is an inherently introverted person. She feels inhibited during team meetings, while talking with strangers, and when she gets negative feedback. Having realized this, gianluca, her supervisor, always supports her during difficult times, commends her whenever she preforms well, and generally tries to give her confidence a boost. As a result of this, Benita has started taking more initiative during group discussion and has begun to come out of her shell.Which process of leadership behavior did gianluca employ?

Offering Encouranging

Mediating

releasing tension

Gatekeeping

Offering Encouranging

Desicion by consensus is time-consuming and difficult

True

A facility manager in an organization planned to purchase machinery and equipment. Although there were multiple providers in the market, he directly approached one provider, asked about the cost and other details, and placed the order. Was the manager's decision an effective one? Justify your answer.

Yes; since the mananger did not consider other alternatives

Yes; since the manager had clearly identified the technical specifications of machinery and equipment

No;since the manager did not clearly identify the goal and answer the question as to why he needed to purchase new machinery

No; since the manager did not consider other alternatives

No; since the manager did not consider other alternatives

In ineffective decision making, the group analyzes the decision to be made by assessing the present situation

False

Three elements of a problem include an undesirable existing situation , goal the group wants to achieve, and obstacles

True

The most effective leadership behavior is one that best meets the needs of the group

True

The four phases of the descriptive approach to problem solving include orientation, conflict, emergence, and reinforcement

True

Which method can be performed with all group members in the same room or computer lab or with members at their own home or office computer

Electronica brainstorming

silent brainstorming

affinity trick technique

nominal group technique

Electronica brainstorming

Adriana has a team of 22 people were sharing ideas it is always a challenge for her to get equal participation from the group members what barrier to group and team creativity is the team facing

Poor physical surroundings

poor timing

stinking thinking

too many people

too many people

Which tool is used by group to examine the objective by noticing what driving forces make it possible to be realized what restrictive forces make it unlikely to be at attained

Action chart

Fishbone diagram

force Field analysis

PROMO D technique

force Field analysis

_______ is the final step of group problem-solving exercises

Implementing

selecting

analyzing

identifying

Implementing

Which technique is used for helping group and teams recognize an exam and big issues that affect the group or organization and can be useful in categorizing the issues in the order of internal as well as external factors that influence them

Action chart

is/is not analysis

PROMOD technique

SWOT analysis

SWOT analysis

There are people in a group who often give negative statements whenever people come up with an idea this definitely discourage is the group from thinking of concepts and sharing new possibilities which barrier to group and team creativity is the team facing

Stinking thinking

too many people

poor timing

poor physical surroundings

Stinking thinking

________ brightens the concept of creativity by converting a creative idea into something that is put into practice

Brainstorming

brainwriting

affinity

innovation

innovation

Which method is reliant on the concept that once an individual's ideas presented to a group it can be altered by any member of that group

Free scaling

piggybacking

rolled storming

brainsketching

piggybacking

A useful technique for when group members are determined and use proof to help them find a definite correct resolution to the problem is called

Brainsketching

free wheeling

tick-tock

brainstorming

brainstorming

Some ideas may flow better if people are inspired to use images rather than text to advance creative ideas this message is called

Piggybacking

roll storming

visual rhetoric

brainsketching

brainsketching

Anna started renting a new office near a busy railway station it was spacious enough to accommodate all her employees comfortably however the creativity of the team declined. they said that the constant noise was the main cause. which barrier to group creativity is her team facing

poor timing

stinking thinking

premature evaluation of ideas

poor physical surroundings

poor physical surroundings

The teacher had a list words. When the class was going through a brainstorming session, she called out words from the list at regular intervals. Which technique was she using?

Random-word technique

Affinity technique

Nominal-group technique

Tick tock technique

Tick tock technique

———- is the production , application, blending, and expansion of novel ideas

Creativity

Brainstorming

Affinity

Innovation

Creativity

What helps group members manage the disorderly was of group discussion?

Group memebership

Group structure

Group interaction

Group cohesiveness

Group structure

Because the organization continued to face a crisis in marketing their new product, a team of experts was called in. They started their analysis by charting the potential reasons and verified their comparative influence by using data and relevant evidence. Which method of problem analysis best describes the team's approach?

Fish one diagram

SWOR analysis

PROMOD technique

force-field analysis

Fish one diagram

A group needs a balance of interaction and structure to be both efficient and effective

True

There is no single best way to solve problems in groups

True

It is not necessary to analyze and define the problem when trying to come up with a creative solution

False

SCAMPER is a list of ways to piggy-back off the ideas of other members

True

Listening to minority viewpoints stunts the growth of creativity

True