Competitive Advantage from Quality Management

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5 Terms

1

Unit costs are likely to be low if…

a business takes a preventative approach through the use of quality assurance

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2

Low costs may allow a business to…

reduce its selling price to better compete with or undercut its rivals

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3

Increased finance may be available to fund marketing activity to…

improve bran recognition and attract new customers

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4

High levels of quality can be used in…

promotional activity and provide a USP for businesses in competitive markets

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5

Successfully developing a USP for quality can…

ease expansion into new markets as a result of the positive reputation it creates

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