Customer service
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Most things were 100% common sense
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Why is having good knowledge on the product good for improving customer service?
↳ Any questions can be answered quickly and accurately
↳ The staff can make sure the product is right for them
↳ It builds customer trust and confidence
2
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Why are websites useful?
↳ 24/7 shopping
↳ Frequently asked questions FAQs
↳ Complain
↳ Ask questions anytime
3
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What are advantages of good customer service?
↳ Good customer satisfaction
↳ Loyal customers
↳ Positive word-of-mouth referrals
4
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What are disadvantages of poor customer service?
↳ Dissatified customers
↳ Negative business reputation
↳ Loss of sales.
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