Organizational Behavior – Trust and Justice

what is trust in organizational behavior

the willingness to be vulnerable to another person or group based on positive expectations of their actions and intentions 

what is propensity to trust

a general expectation that people can be relied upon individuals natural inclination to trust others

how dose propensity to trust affect initial interactions

individuals with higher trust propensity are more likely to give others the benefit of the doubt and build trust more quickly

what are the 3 dimensions off trustworthiness 

ability, benevolence, and integrity 

what is ability in the context of trust

the skills and competencies that enables an individual or organization to influence in a specific domain

what is benevolence in trustworthiness

the belief that trustee wants to do good for the trustee and to do good for the truster beyond their 

what is integrity in trustworthiness 

the belief that a reuse wants to do good for the truster beyond their own self interest 

what is affect based trust

trust that arises from emotional bonds between individuals based on feeling rather than rational evaluations

what is organizational justice

the perception of fairness in organizational process outcomes and interpersonal interactions 

what are the 4 types of organizational justice

distributive justice, procedural justice, interpersonal justice, and informational justice 

what is distributive justice

the perceived fairness of decision outcomes such as pay rewards or promotions

which principle is often associated with distributive justice

the equity principle rewards should be proportional to contributions

what is procedural justice

the perceived fairness of the process used to make decisions

what are some key elements of procedural justice 

consistency, bias suppression, accuracy, correct ability, voice, and ethicality 

how do procedures v.s. outcomes relate to fairness perceptions 

even when outcomes are unfavorable, fair producers can sustain trust and commitment 

what is informational justice 

the perceived fairness of communications and explanations provided about decisions

what are the two key aspects of informational justice

truthfulness and justification 

how do information and interpersonal justice work together 

they both affect perceptions of fairness in social interactions communication and respect reinforce each other

why is trust important in organizations

it promotes collaborations, commitment, risk taking, and overall, organizational effectiveness 

what happens when trust is violated

empolyess may experience lower morale reduced performance and disengagement