Active Listening

Five Stages of the Listening Process

Receiving, Understanding, Evaluating, Remembering, Responding

Degrees of Active Listening

Repeating, Paraphrasing, Reflecting

Receiving Stage

hearing then attending; the sounds we hear have no meaning until we give them their meaning in context

Understanding Stage

first step in the listening process; understand what the lecturer is proving or whether what you’re hearing at the moment is the main point, side note, or digression

Evaluation Stage

listener assesses the information; allows the listener to form an opinion of what they heard and, if necessary, to begin developing a response

Remembering Stage

categorizes and retains the information gathered from the speaker for future access

Responding Stage

provides verbal and/or nonverbal reactions based on short- or long-term memory; adds action to the listening process

Learning Cycle

Preparing, Absorbing, Capturing, Reviewing

Repeating

degree of active listening; repeating the message using exactly the same words used by the speaker

Paraphrasing

degree of active listening; rendering the message using similar words and similar phrase arrangement to the ones used by the speaker

Reflecting

degree of active listening; rendering the message using your own words and sentence structure