Key Supply Chain Documents and Processes: O2C & P2P

Advanced Shipping Notice (ASN)

A notification sent by the supplier to the buyer before goods are shipped. It details the shipment's contents, packaging, and expected delivery date.

Bill of Lading (BOL)

A legal document issued by the carrier acknowledging receipt of goods for shipment, specifying terms of transport.

Customer Order

A request from a customer to purchase goods or services, initiating the sales process.

Customer Receipt

Proof of payment issued to a customer after they pay for goods/services.

Packing Slip

A document included with a shipment listing the contents, used by the customer to verify delivery.

Picking Slip

Internal warehouse document instructing staff which items to pick to fulfill a customer order.

Purchase Request (Requisition)

Internal document raised by employees requesting the procurement department to purchase goods/services.

Purchase Order (PO)

A formal order issued by a buyer to a supplier, authorizing the purchase of goods/services.

Quote or Proposal

A supplier's offer outlining pricing, terms, and conditions for potential goods/services.

Receiving Report

A document prepared by the buyer confirming goods/services were received as ordered.

Remittance Advice

A notification sent by a customer to a supplier detailing payments made (what invoice it applies to).

Return Merchandise Authorization (RMA)

Authorization from the seller allowing a buyer to return goods, often with specific instructions.

Sales Invoice

A document issued by the seller requesting payment for goods/services delivered.

Sales Order

A confirmation document from the seller to the buyer, acknowledging acceptance of a customer order.

Service Level Agreement (SLA)

A contract between a service provider and customer defining the level of service expected.

Vendor Invoice

A bill sent by a supplier to the buyer requesting payment for delivered goods/services.